Halo Service Solutions + WhatsApp Business

Halo Service Solutions + WhatsApp Business integrations

Send freeform messages in WhatsApp Business for new tickets in Halo Service Solutions

Stay connected with your customers more efficiently using this handy workflow. When a new ticket is created in your Halo Service Solutions account, a freeform message will be promptly sent through your WhatsApp Business application. This streamlined process helps you improve your customer service response time without any additional effort on your part.

When this happens...
New TicketTriggers when a new ticket is created in Halo.
TriggerInstant
automatically do this!
Send Freeform MessageSend a freeform text message to a WhatsApp user. Can only be sent within 24 hours of the recipient's last message to you. Important: A successful response does NOT guarantee delivery. Use the "Message Status Updated" trigger to track delivery status.
ActionWrite

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

More things you can do with Halo Service Solutions and WhatsApp Business

Discover other triggers and actions you can use with Halo Service Solutions and WhatsApp Business

- Description
  Required
- Customer
- Site
- End User
- Ticket Type
- Status
- Service Level Agreement
- Priority
- Team
- Agent
Trigger
Instant
Try It
- Name
  Required
- Top Level
- Important Customer
- Site Name
- Phone Number
- Address Line 1
- Address Line 2
- Address Line 3
- Address Line 4
- Postcode
- Contact Name
- Contact Email Address
Action
Write
- Email Address
  Required
- Ticket Type
  Required
- Summary
- Details
- Priority
Action
Write
- Status types
- Recipient phone number
Trigger
Instant
Try It
- Session_window_info
- Recipient phone number
  Required
- Message text
  Required
- Preview URL
- Reply to message ID
Action
Write

- Recipient phone number
  Required
- Template
  Required
Action
Write

- Description
  Required
- Customer
- Site
- End-User
- Ticket Type
- Status
- Service Level Agreement
- Priority
- Team
- Agent
Trigger
Instant
Try It
- Name
  Required
- Customer Name
  Required
- Main Site
  Required
- Phone Number
- Address Line 1
- Address Line 2
- Address Line 3
- Address Line 4
- Postcode
- Contact Name
- Contact Email Address
Action
Write
- Name
  Required
- Customer Name
  Required
- Site Name
  Required
- Email Address
- Network Login
- Work Phone Number
- Mobile Phone Number
Action
Write
- Message types
- From phone number
- Only replies
Trigger
Instant
Try It
- Session_window_info
- Recipient phone number
  Required
- Media type
  Required
- File
  Required
- Reply to message ID
Action
Write
- Media ID
  Required
Action
Search

About Halo Service Solutions

Halo Service Solutions is a UK based company, which provides Service Desk, ITSM and PSA software solutions.

HelpHelp

Related categories

Project Management

About WhatsApp Business

WhatsApp Business is a customer messaging app that delivers fast, reliable communication through organized chats, automated responses, and business profiles.

Learn moreLearn moreHelpHelp

Related categories

Phone & SMS

Premium