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Gainsight Customer Communities + Slack

Create Slack private channel messages for new Gainsight Customer Communities topics

Stay informed on the latest conversations in your community with this handy workflow. When a new topic is created inside the Gainsight Customer Communities app, it will automatically send a private channel message in Slack, keeping your team up-to-date and engaged. No more manual monitoring – this seamless integration ensures you're always aware of new discussions and can quickly jump into the conversation.

Stay informed on the latest conversations in your community with this handy workflow. When a new topic is created inside the Gainsight Customer Communities app, it will automatically send a private channel message in Slack, keeping your team up-to-date and engaged. No more manual monitoring – this seamless integration ensures you're always aware of new discussions and can quickly jump into the conversation.

  1. When this happens...
    Gainsight Customer CommunitiesGainsight Customer Communities
    New Topic

    Triggers when a new topic is created.

    TriggerInstant
  2. automatically do this!
    SlackSlack
    Send Private Channel Message

    Triggers when a new message is posted to a specific #private-channel or multi-dm.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Gainsight Customer Communities triggers, actions, and search

    New Attendee

    Triggers when a new attendee has signed up to an event.

    Trigger
    Instant
    Try It
    • Content Type

    Trigger
    Instant
    Try It
  • Gainsight Customer Communities triggers, actions, and search

    Updated Idea Status

    Triggers when an ideation status has changed.

    Trigger
    Instant
    Try It
    • Content Type

    • Category

    Trigger
    Instant
    Try It
    • Content Type

    • Category

    Trigger
    Instant
    Try It
  • Gainsight Customer Communities triggers, actions, and search

    Updated Topic Moderator Tags

    Triggers when a specified moderator tag is updated.

    Trigger
    Instant
    Try It
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gainsight-customer-communities logo

About Gainsight Customer Communities

Gainsight's Customer Communities is a B2B customer success community platform that increases self-service and engagement during crucial phases of the customer journey.
Learn more

Related categories

  • Customer Support
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