Freshdesk + Zeda.io

Freshdesk + Zeda.io integrations

Create internal requests in Zeda.io from new Freshdesk tickets

Use this integration to forward bugs reported by your customers in Freshdesk to your product team on Zeda.io for prioritization. Once this template is active, whenever you have a new ticket in Freshdesk, an internal request will be created in Zeda.io automatically.

When this happens...
New TicketTriggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Create FeedbackCreates a Feedback in Zeda.io
ActionWrite

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More things you can do with Freshdesk and Zeda.io

Discover other triggers and actions you can use with Freshdesk and Zeda.io

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
New Feature
Triggered when a new feature is created
Trigger
Instant
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Publish Release Note
Triggers when a new release note is created on zeda.io
Trigger
Instant
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Update Feedback Status
Trigger zap when status of a feedback is updated in Zeda
Trigger
Instant
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- Title
  Required
- Description
- Status
  Required
- Importance
  Required
- Type
  Required
- Created By
  Required
- Assigned To
- label
- Start Date
- End Date
Action
Write
- Name
  Required
- Email
  Required
- Organisation
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
New Feedback
Triggers when a new Feedback is created in the workspace.
Trigger
Instant
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Update Feature
Triggered when a feature is updated
Trigger
Instant
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- Name
  Required
- Domain
  Required
Action
Write
- Title
  Required
- Description
  Required
- Type
  Required
- Customer Email
- Customer Name
- Company Name
- Company Domain
Action
Write
- Title
- Description
- Type
  Required
- Status
  Required
- Assigned To
- Feature Code
  Required
- Start Date
- End Date
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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About Zeda.io

Zeda.io is a product management tool that helps product teams achieve maximum efficiency by helping them to define, manage, and collaborate better on their products.

HelpHelp

Related categories

Product Management