Freshdesk + Troop Messenger

Freshdesk + Troop Messenger integrations

Create Troop Messenger group message for new ticket in Freshdesk

A Freshdesk ticket is an issue raised by the customer which needs to be solved by an agent! This Zapier automation sends a message in the Troop Messenger group when a new ticket is raised in Freshdesk. Such that, the agents can check the details of the ticket within Troop Messenger

When this happens...
New TicketTriggers when there is a new ticket is created in Freshdesk.
TriggerInstant
automatically do this!
Create Group MessageCreates a new group message.
ActionWrite

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More things you can do with Freshdesk and Troop Messenger

Discover other triggers and actions you can use with Freshdesk and Troop Messenger

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
- Select your Company
  Required
Trigger
Instant
Try It
- Select your Company
  Required
- Name
  Required
- Description
Action
Write
- Select your Company
  Required
- Message
  Required
- Add sent via Zapier to the message?
- Select Zapier Trigger App
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
- Select your Company
  Required
Trigger
Instant
Try It
- Select your Company
  Required
- Select Group
  Required
- Message
  Required
- Add sent via Zapier to the message?
- Select Zapier Trigger App
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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About Troop Messenger

Troop Messenger is a business instant messaging & team collaboration application.

HelpHelp

Related categories

Team Collaboration