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Freshdesk + Telebroad

Create Freshdesk tickets from new Telebroad text messages

A client needs to be logged in to your Freshdesk support portal to be able to submit a new ticket. Connecting Freshdesk to Telebroad with this integration let us get creative and offer a choice to submit a ticket simply by sending a text message to a designated SMS support line. Automatically create a new relevant Freshdesk ticket using the body of the text message and its Caller ID information.

A client needs to be logged in to your Freshdesk support portal to be able to submit a new ticket. Connecting Freshdesk to Telebroad with this integration let us get creative and offer a choice to submit a ticket simply by sending a text message to a designated SMS support line. Automatically create a new relevant Freshdesk ticket using the body of the text message and its Caller ID information.

  1. When this happens...
    TelebroadTelebroad
    New Text Messages

    Triggers when there is a new SMS or MMS messages send or received.

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?

    • Select your phoneRequired

    Trigger
    Instant
    Try It

    • From Phone NumberRequired

    • To Phone NumberRequired

    • MessageRequired

    Action
    Write
  • Freshdesk triggers, actions, and search

    New Contact

    Triggers when a new customer is created.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Ticket

    Triggers when a Ticket is updated.

    Trigger
    Instant
    Try It

    • Select phone numberRequired

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket

    Triggers when there is a new ticket is created in Freshdesk.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    New Ticket Note

    Triggers when a Note is added to a Ticket.

    Trigger
    Instant
    Try It
  • Freshdesk triggers, actions, and search

    Update Contact

    Triggers when a user is updated.

    Trigger
    Instant
    Try It
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
Help

Related categories

  • Customer Support

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telebroad logo
telebroad logo

About Telebroad

Telebroad provides business scalable & feature rich communication solutions for an office phone system, SMS and eEax – In addition to call analytics & online Switchboard for real-time phone management

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