Freshdesk + Steady

Freshdesk + Steady integrations

Record activity in Steady for updated tickets in Freshdesk

Now you can easily include ticket updates from Freshdesk in your team's Steady check-ins. With this integration, ticket updates from team members will appear in the Steady activity stream and alongside team members' check-ins, helping you get a complete view of what they're working on.

When this happens...
Update TicketTriggers when a Ticket is updated.
TriggerInstant
automatically do this!
Record ActivityRecords an activity and adds it to the next check-in for a specific team member.
ActionWrite

Start free with email

Start free with Google

Free forever for core features
14 day trial for premium features & apps

More things you can do with Freshdesk and Steady

Discover other triggers and actions you can use with Freshdesk and Steady

New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write

- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write

- Email
  Required
Action
Search
New Comment
Triggers when someone on the team comments on a check-in from someone else on the team.
Trigger
Instant
Try It
New Check-In
Triggers when someone on the team checks-in with a status update.
Trigger
Instant
Try It
- Date
  Required
Action
Write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search
New Reaction
Triggers when someone on the team reacts (with an emoji) to a check-in from someone else on the team.
Trigger
Instant
Try It
- Date
  Required
- Member Email
  Required
Action
Write
- Email or Name
  Required
- Description
  Required
- Source
  Required
- Source URL
Action
Write

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

Similar apps

Zendesk

Customer Support

Help Scout

Customer Support

Mojo Helpdesk

Customer Support

About Steady

Steady is a zero-effort coordination platform for running high-performance teams.

HelpHelp

Related categories

Productivity