Freshdesk + Simplesat
Add notes to a Freshdesk ticket for new Simplesat feedback
Keep your team updated by sending all Simplesat ratings to Freshdesk ticket notes. Notes can contain the rating value, label, comment, and any other data you'd like to send through Zapier.
Keep your team updated by sending all Simplesat ratings to Freshdesk ticket notes. Notes can contain the rating value, label, comment, and any other data you'd like to send through Zapier.
- When this happens...New Feedback
Triggers when new feedback is received.
- automatically do this!Add Notes to a Ticket
Add Private or Public notes to a Freshdesk Support Ticket.
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New Feedback
Triggers when new feedback is received.
Try ItSurvey API endpointRequired
Customer name
Customer emailRequired
Customer company
Team member ID
Team member name
Team member email
Ticket ID
Ticket subject
IdRequired
IdRequired
external_id
Name
EmailRequired
Company
Custom attributes
Tags
external_id
Name
EmailRequired
Custom attributes
IdRequired
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Try It
About Freshdesk
Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.
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Customer SupportAbout Simplesat
Simplesat is a survey tool that makes it easy for any business to collect, analyze and publish customer feedback.
