Freshdesk + Konnect Insights

Freshdesk + Konnect Insights integrations

Create Freshdesk tickets from new messages by topics in Konnect Insights

This Zapier template allows you to add new tickets created in a topic to Freshdesk, saving you time on manual data entry.

When this happens...
Get Messages by TopicTriggers when new tickets are created in the topic.
TriggerPolling
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with Konnect Insights and Freshdesk

Discover other triggers and actions you can use with Konnect Insights and Freshdesk

- Group Id
  Required
Trigger
Polling
Try It
- Group Id
  Required
- Cluster Id
  Required
Trigger
Polling
Try It
- Group Id
  Required
- Topic Id
  Required
- Since Date
- Until Date
- Sort Order
- Limit
Trigger
Polling
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- GroupId
  Required
Trigger
Polling
Try It
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It

- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

Get Groups
Triggers when a new group is created.
Trigger
Polling
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- Group Id
  Required
- Profile Id
  Required
Trigger
Polling
Try It
- Group Id
  Required
Trigger
Polling
Try It
- Group Id
  Required
- Profile Id
  Required
- Message
  Required
- Email Id
  Required
- Contact Number
  Required
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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Related categories

Customer Support

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About Konnect Insights

Konnect Insights is a social listening and analytics platform that gives you data from social platforms and web. Data is fetched based on keywords and social profiles. Get the power of social Listening with this integration.

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Related categories

Social Media Accounts