Freshdesk + Invoco

Freshdesk + Invoco integrations

Create a new Freshdesk ticket from an Invoco call

Want to ensure that all calls to your support team are being tracked in Freshdesk? This integration will create a new Freshdesk ticket for incoming Invoco calls.

When this happens...
New Inbound Call CompletedTriggers when an inbound phone call is completed.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with Invoco and Freshdesk

Discover other triggers and actions you can use with Invoco and Freshdesk

New Call Completed
Triggers when a phone call is completed.
Trigger
Instant
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New Outbound Call Completed
Triggers when an outbound phone call is completed.
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Instant
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New Contact
Triggers when a new customer is created.
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Instant
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Update Ticket
Triggers when a Ticket is updated.
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Instant
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- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write

- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write

- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

New Inbound Call Completed
Triggers when an inbound phone call is completed.
Trigger
Instant
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New Ticket
Triggers when there is a new ticket is created in Freshdesk.
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Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
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Instant
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Update Contact
Triggers when a user is updated.
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Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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About Invoco

Invoco is an easy to use call tracking and hosted telephony platform.

HelpHelp

Related categories

Phone & SMS