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Famulor + Freshdesk

Famulor + Freshdesk integrations

Create Freshdesk tickets for newly completed Famulor calls

Keep completed AI phone calls visible to your support team. This template creates a Freshdesk ticket whenever a new Famulor call is completed and includes its call ID and status for follow-up.

Note: Choose your Freshdesk requester email and ticket routing during setup; review the call in Famulor before responding to the customer.

When this happens...
Call CompletedTriggers when a Famulor call reaches the completed status.
TriggerPolling
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with Famulor and Freshdesk

Discover other triggers and actions you can use with Famulor and Freshdesk

- Assistant ID
Trigger
Polling
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New Campaign
Triggers when a new campaign is created in Famulor.
Trigger
Polling
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New Contact
Triggers when a new contact is added to the Famulor Audience.
Trigger
Polling
Try It
- Assistant ID
Trigger
Polling
Try It
- Assistant ID
Trigger
Polling
Try It

- Booking
  Required
Action
Write
- Event Type
  Required
- Start Time
  Required
- Invitee Name
  Required
- Invitee Email
- Invitee Phone
- Notes
- Invitee Time Zone
Action
Write

- Phone Number
- Email
- Name
- Tags
- Custom Fields (JSON)
Action
Write
- Knowledge Base
  Required
- Question
  Required
- Answer
  Required
Action
Write
- Campaign
  Required
Action
Write
- Automation
  Required
- Payload (JSON)
Action
Write
- Campaign
  Required
Action
Write
- Campaign
  Required
- Campaign Name
- Assistant
Action
Write
- Event Type
  Required
- From Date
  Required
- Through Date
  Required
- Time Zone
Action
Search
- Booking
  Required
Action
Search
- Campaign Name
  Required
Action
Search
- Knowledge Base Name
  Required
Action
Search
- Voice Name
  Required
- Language
Action
Search
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

- Assistant ID
- Direction
Trigger
Polling
Try It
- Campaign
  Required
Trigger
Polling
Try It
- Assistant ID
Trigger
Polling
Try It
- Assistant ID
Trigger
Polling
Try It
- Campaign
  Required
- Phone Number
  Required
- Name
- Email
- Custom Fields (JSON)
Action
Write
- Assistant Name
  Required
- Instructions
- First Message
Action
Write
- Campaign Name
  Required
- Assistant
- Time Zone
Action
Write
- Name
  Required
- Description
Action
Write
- Assistant
  Required
- Destination Phone Number
  Required
- Caller Number
- Contact Name
- Contact Email
- Assistant Variables (JSON)
Action
Write
- Booking
  Required
- New Start Time
  Required
Action
Write
- From Number
  Required
- Recipient Phone Number
  Required
- Message
  Required
Action
Write
- Assistant
  Required
- Assistant Name
- Instructions
- First Message
- Active
Action
Write
- Campaign
  Required
- Lead
  Required
- Name
- Phone Number
- Email
- Tags
- Custom Fields (JSON)
Action
Write
- Assistant Name
  Required
Action
Search
- Call
  Required
Action
Search
- Name, Phone, or Email
  Required
Action
Search
- Phone Number
  Required
Action
Search
- Campaign
  Required
Action
Search
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

About Famulor

Famulor is an AI voice platform for automating calls, contacts, bookings, campaigns, and customer conversations across your workflows.

HelpHelp

Related categories

AI Agents

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About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

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Customer Support

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