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EvaluAgent + Mojo Helpdesk

Import new Tickets from Mojo Helpdesk in to EvaluAgent

Import new tickets from Mojo Helpdesk into EvaluAgent ready for evaluation. Once your imported contact is within EvaluAgent, you can use our work queues feature to auto-assign to an evaluator or manually assign it and then begin the quality checking process.

Import new tickets from Mojo Helpdesk into EvaluAgent ready for evaluation. Once your imported contact is within EvaluAgent, you can use our work queues feature to auto-assign to an evaluator or manually assign it and then begin the quality checking process.

  1. When this happens...
    Mojo HelpdeskMojo Helpdesk
    New Ticket

    Triggers when new unassigned ticket is created.

    TriggerScheduled
  2. automatically do this!
    EvaluAgentEvaluAgent
    Import a Contact

    Imports a contact record into EvaluAgent.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Mojo Helpdesk triggers, actions, and search

    New Ticket

    Triggers when new unassigned ticket is created.

    Trigger
    Scheduled
    Try It
  • Mojo Helpdesk triggers, actions, and search

    New Ticket With Scheduled On

    Triggers when new unassigned ticket with a scheduled on date is created.

    Trigger
    Scheduled
    Try It
    • Ticket QueueRequired

    • TitleRequired

    • DescriptionRequired

    • Priority

    • User's email

    • Due On

    • Scheduled On

    Action
    Write
    • Contact DateRequired

    • Contact Date FormatRequired

    • Contact ReferenceRequired

    • Link to Record

    • User IDRequired

    • Link to EvaluAgent User RecordRequired

    • SourceRequired

    Action
    Write
  • Mojo Helpdesk triggers, actions, and search

    New Ticket With Due On

    Triggers when new unassigned ticket with a due on date is created.

    Trigger
    Scheduled
    Try It
    • Group

    • EmailRequired

    • First NameRequired

    • Last Name

    • Send welcome email?

    Action
    Write
evaluagent logo
evaluagent logo

About EvaluAgent

EvaluAgent provides everything you need to evaluate, coach and engage agents. This app allows you to view zendesk tickets that have been evaluated inside evaluation and have instant access to the results

Related categories

  • Customer Support
mojo-helpdesk logo
mojo-helpdesk logo

About Mojo Helpdesk

Help desk software that lets you centralize, assign, and track customer support requests as well as internal help desk tickets.
Help

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