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EvaluAgent + Jira Service Management

EvaluAgent + Jira Service Management

EvaluAgent + Jira Service Management integrations

Import JIRA Service Desk requests in to EvaluAgent

Import your new request from JIRA Service Desk in to EvaluAgent ready for evaluation. Once your imported contact is within EvaluAgent, you can use our work queues feature to auto-assign to an evaluator, or manually assign it, and then begin the quality checking process.

  1. When this happens...
    New Request
    New Request
    New RequestTriggers when a request is created.
  2. automatically do this!
    Import a Contact
    Import a Contact
    Import a ContactImports a contact record into EvaluAgent.
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More things you can do with Jira Service Management and EvaluAgent

Discover other triggers and actions you can use with Jira Service Management and EvaluAgent

    • Site
      Required
    • Project
      Required
    Trigger
    Polling
    Try It
    • Site
      Required
    • Project
      Required
    • Request Type
      Required
    Action
    Write
    • Contact Date
      Required
    • Contact Date Format
      Required
    • Contact Reference
      Required
    • Link to Record
    • User ID
      Required
    • Link to EvaluAgent User Record
      Required
    • Source
      Required
    Action
    Write
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About EvaluAgent
EvaluAgent provides everything you need to evaluate, coach and engage agents. This app allows you to view zendesk tickets that have been evaluated inside evaluation and have instant access to the results
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About Jira Service Management
Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.
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