Dropbox + Serviceaide

Get attachments as a link in Serviceaide when a file is added to a Dropbox folder

Do you have a Dropbox folder that you'd like to use for attachments to Serviceaide Intelligent Service Management tickets? Use this Dropbox to Serviceaide integration and add an attachment with the name as ticket ID to have a worklog added to the ticket with a link to the attachment in Dropbox automatically every time a new file is added to a specified folder.

When this happens...
New File in Folder
Triggers when a new file is added to a folder. Make sure the number of files/folders in the watched folder does not exceed 6000.
TriggerScheduled
automatically do this!
Add Worklog (Any Ticket)
Add a new worklog to any existing ticket.
ActionWrite

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Supported triggers and actions

- Space
- FolderRequired
- Include files in subfolders?
- Include sharing link?
Trigger
Scheduled
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- Space
- FolderRequired
- File
- Include files in subfolders?
- Include file contents?
- Include sharing link?
Trigger
Scheduled
Try It
- Space
- Folder PathRequired
- Important Information
Action
Write
- Space
- FolderRequired
- FileRequired
- Overwrite
- Specify File Name
- Specify File Extension
- Include sharing link?
Action
Write
- Space
- FolderRequired
- File NameRequired
- File ContentRequired
- Overwrite
- Include sharing link?
Action
Write

- Space
- FileRequired
- New NameRequired
Action
Write
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

- Space
- FolderRequired
- Include files in subfolders?
- File NameRequired
- Include Deleted Files?
- Include file contents?
- Include sharing link?
Action
Search
New Ticket
Triggers when a new ticket is created.
Trigger
Scheduled
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Update to Ticket Status or Action
Triggers when any action or update occurs on an existing ticket.
Trigger
Scheduled
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- Requestor NameRequired
- DescriptionRequired
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Requestor NameRequired
- DescriptionRequired
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Requestor NameRequired
- DescriptionRequired
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Ticket Identifier (X00-XX)Required
- Description of commentsRequired
- Worklog TypeRequired
- Client ViewableRequired
- Time spent in minutes
Action
Write

- Space
- FolderRequired
- Include files in subfolders?
- Include file contents?
- Include sharing link?
Trigger
Scheduled
Try It
- Space
- File PathRequired
- Important Information
Action
Write
- Space
- FolderRequired
- Folder NameRequired
Action
Write
- Space
- FileRequired
- New LocationRequired
Action
Write
- Space
- FolderRequired
- File NameRequired
- File ContentRequired
- Include sharing link?
Action
Write
- Space
- PathRequired
- Requested Visibility
- Link Password
- Expires At
Action
Write
- Space
- FolderRequired
- Include files in subfolders?
- Folder NameRequired
- Include Deleted Folders?
- Include sharing link?
Action
Search
- Space
- FolderRequired
- Search TermRequired
- Include file contents?
- Include sharing link?
Action
Search
New User
Triggers when a new user is created.
Trigger
Scheduled
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New Worklog
Triggers when a new worklog is added to a ticket.
Trigger
Scheduled
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- Organization NameRequired
- Organization Type
- Web URL
- Address
- City
- State
- State Code
- Country
- Country Code
- Phone
- Support Email
- Support Phone
Action
Write
- Requestor NameRequired
- DescriptionRequired
- Requested For Name
- Details
- Source
- Impact
- Urgency
- Categorization
Action
Write
- Email AddressRequired
- First NameRequired
- Last NameRequired
- Middle Name
- Employee ID
- Job Title
- Phone Number
- VIP User
Action
Write
- Requester NameRequired
- Ticket Description
- Ticket Detail
- Ticket Status
Action
Search

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