Create new Freshdesk tickets for new calls to your Dialpad Call Centre
When this happensStep 1: Call State Changed
Then do thisStep 2: Create Ticket
Keep your customer interactions in a single place—where your agents already work. With this Zapier integration, your Dialpad calls to your support lines automatically create a ticket in Freshdesk where the rest of your customer's history and past interactions live. Plus with all your data in one place, managers have an easier time analyzing and acting on CX.