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Dialpad + Freshdesk

Create new Freshdesk tickets for new calls to your Dialpad Call Centre

Keep your customer interactions in a single place—where your agents already work. With this Zapier integration, your Dialpad calls to your support lines automatically create a ticket in Freshdesk where the rest of your customer's history and past interactions live. Plus with all your data in one place, managers have an easier time analyzing and acting on CX.

Keep your customer interactions in a single place—where your agents already work. With this Zapier integration, your Dialpad calls to your support lines automatically create a ticket in Freshdesk where the rest of your customer's history and past interactions live. Plus with all your data in one place, managers have an easier time analyzing and acting on CX.

  1. short arrow
    long arrow
    When this happens...
    DialpadDialpad
    Call State Changed

    Triggers when a call state changes.

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite

Supported triggers and actions

What does this mean?
dialpad logo
dialpad logo
dialpad logo

About Dialpad

Dialpad is a business communications platform that's built to grow with your team, no matter where in the world they are. Offering voice, messaging, video, and more, Dialpad helps teams stay connected across all their existing devices.
Learn More

Related categories

  • Phone & SMS
freshdesk logo
freshdesk logo
freshdesk logo

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

Related categories

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