ConnectWise Manage + OneCloud

ConnectWise Manage + OneCloud integrations

Send OneCloud SMS messages for new or updated contacts in ConnectWise Manage

A lot of users might be unaware that they can text your support team for help. Use this Zapier template to send new and updated ConnectWise Manage contacts welcome SMS messages via OneCloud.

When this happens...
New/Updated ContactTriggers when a contact is created or updated.
TriggerInstant
automatically do this!
Send an SMS MessageSend an SMS Message
ActionWrite

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More things you can do with ConnectWise Manage and OneCloud

Discover other triggers and actions you can use with ConnectWise Manage and OneCloud

- New, Updated or Both
- Company Filter
- Contact Type Filter
- Specific Contact Filter
Trigger
Instant
Try It
- New, Updated or Both
- Board Filter
- Project Filter
Trigger
Instant
Try It
New Territory
Triggers when a new territory is created.
Trigger
Polling
Try It
- Company_name
  Required
- Identifier
  Required
- Type
  Required
- Status
  Required
- Site Name
  Required
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
- Phone Number
- Website
- Market
- Source
- Number of Employees
- Territory
Action
Write
- Summary
  Required
- Company
  Required
- RecordType
  Required
- Priority
- Initial Description
Action
Write

- Company
  Required
- Company_name
- Status
- Address Line 1
- Address Line 2
- City
- State
- Zip Code
- Country Name
- Phone Number
- Website
- Market
- Source
- Number of Employees
- Territory
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
Action
Search
- TicketType
  Required
- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
Action
Search
- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
- First Name
  Required
- Last Name
  Required
- Title
- Email
- Default Email
- Phone_number
- Default Phone
- Phone_type
- Type
- Company
- Primary Contact
- Relationship
- Department
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
Action
Search or write
New Call With Recording and Transcript
Polls for calls every 5 minutes with transcripts and recordings. Includes a 10-15 minute delay to ensure transcript and recording processing is complete. Returns enriched call data with sentiment analysis, transcripts, and recording URLs.
Trigger
Polling
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Missed Call (CDR)
Triggers when a call is missed using OneCloud v2 CDR subscriptions. Filters for calls where the terminating URI is "SpeakAccount" or "VMail", or where the call was not answered. Office Managers, Resellers, and Super Users can monitor calls for specific users or all users in their domain.
Trigger
Instant
Try It
New Voicemail
Triggers when a new voicemail is received using OneCloud v2 voicemail subscriptions. Office Managers, Resellers, and Super Users can monitor voicemails for specific users or all users in their domain.
Trigger
Instant
Try It
SMS Sent
Triggers when an SMS is sent using OneCloud v2 message subscriptions. Filters for outbound messages (direction: "term"). Office Managers, Resellers, and Super Users can monitor messages for specific users or all users in their domain.
Trigger
Instant
Try It
- User
  Required
Action
Write
- First Name
  Required
- Last Name
  Required
- User
  Required
- Email Address
- Scope
- Department
- Site
- Time Zone
- Voicemail PIN
Action
Write
- User
  Required
Action
Search

- Service Board Filter
Trigger
Polling
Try It
- New, Updated or Both
- Service Board Filter
- Specific Service Ticket Filter
- Project_filter
Trigger
Instant
Try It
- File
  Required
- Record ID
  Required
- Record Type
  Required
- Title
- Private?
- Read Only?
- Is Avatar?
Action
Write
- First Name
  Required
- Last Name
  Required
- Title
- Email
- Default Email
- Phone_number
- Default Phone
- Phone_type
- Type
- Company
- Primary Contact
- Relationship
- Department
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
Action
Write
- TicketType
  Required
- Text
  Required
- Detail Description
- Internal Analysis
- Resolution
Action
Write
- TicketType
  Required
- Summary
Action
Write
- Company Identifier
  Required
Action
Search
- Id
  Required
Action
Search
- Company Identifier
  Required
- Company_name
  Required
- Identifier
  Required
- Type
  Required
- Status
  Required
- Site Name
  Required
- Address_1
- Address_2
- City
- State
- Zip_code
- Country Name
- Phone Number
- Website
- Market
- Source
- Number of Employees
- Territory
Action
Search or write
- TicketType
  Required
- ParamNumber
- Parameter 1
  Required
- Value 1
  Required
- Summary
  Required
- Company
  Required
- RecordType
  Required
- Priority
- Initial Description
Action
Search or write
Call Completed (CDR)
Triggers when a call ends using OneCloud v2 CDR subscriptions. Office Managers, Resellers, and Super Users can monitor calls for specific users or all users in their domain.
Trigger
Instant
Try It
List Sites
List all available sites
Trigger
Polling
Try It
SMS Received
Triggers when a new SMS is received using OneCloud v2 message subscriptions. Filters for inbound messages (direction: "orig"). Office Managers, Resellers, and Super Users can monitor messages for specific users or all users in their domain.
Trigger
Instant
Try It
- First Name
  Required
- Last Name
  Required
- Extension Number
  Required
- Voicemail PIN
- Department
- site
- email
- scope
- Time Zone
- Status Message
Action
Write
- User
  Required
- From Number
  Required
- To Number
  Required
- Message
  Required
Action
Write
- CDR ID
  Required
Action
Search

About ConnectWise Manage

ConnectWise Manage is a business management platform designed to successfully run and grow your technology business.

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CRM (Customer Relationship Management)

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About OneCloud

OneCloud is a unified communications platform.

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Related categories

Communication