CloudBlue Commerce + Jira Service Management

CloudBlue Commerce + Jira Service Management integrations

Create Jira Service Management requests for new customers in CloudBlue Commerce

When you have new customers, you'll want their details added to your service desk tool. This integration helps by automatically creating a request in Jira Service Management when you have a new customer in CloudBlue Commerce. Now it is easier than ever to work with CloudBlue Commerce.

When this happens...
New CustomerTriggers when a customer is created in CloudBlue Commerce.
TriggerPolling
automatically do this!
Create RequestCreate a new request.
ActionWrite

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More things you can do with CloudBlue Commerce and Jira Service Management

Discover other triggers and actions you can use with CloudBlue Commerce and Jira Service Management

- Plan_id
Trigger
Polling
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New RDE Report
Triggers when a rated data report is generated in CloudBlue Commerce.
Trigger
Polling
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- Order_type
- StatusForOrderTypeNote
- Provisioning_status
Trigger
Polling
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New Customer User
Triggers when a customer user is created in CloudBlue Commerce.
Trigger
Polling
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Updated Customer
Triggers when a customer information is updated in CloudBlue Commerce.
Trigger
Polling
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- Order Number
  Required
- Refund Type
  Required
Action
Write
- Order Number
  Required
- Change State To
  Required
- Comment
Action
Write

- Customer Account ID
  Required
- Customer User login ID
  Required
- Customer User Password
  Required
- Customer User Email
  Required
- Customer User Given Name
  Required
- Customer User Family Name
  Required
- Customer User Street Address
  Required
- Customer User Address Line 2
- Customer User Country Code
  Required
- Customer User Postal Code
  Required
- Create Admin User
  Required
- Customer User contact number
- Customer User phone number
  Required
- Customer User Fax
- City of Customer User
- Customer User locale
- Customer User Region
Action
Write
- Order Number
  Required
- Subscription Period Duration
- Subscription Period Unit
- SubPeriodNote
- Payment Method ID
  Required
- PaymentMethodNote
- Release The Payment Document
  Required
Action
Write
- Id
  Required
- Customer Name
- Customer Address 1
- Customer Address Line 2
- City
- Region
- Postal Code
- Customer Country Code
- Customer locale
- Customer Admin Email
- Customer Admin First Name
- Customer Admin Last Name
- Customer Admin Contact Number
- Customer Billing Email
- Customer Billing First Name
- Customer Billing Last Name
- Customer Business Contact Number
- Customer Technical Email
- Customer Technical First Name
- Customer Technical Last Name
- Customer Technical Contact Number
Action
Write
- Customer External ID
- Customer Account ID
Action
Search
- External Identifier
- Order Number
Action
Search
- Search by
- External Identifier/Order Number
Action
Search
- Site
  Required
- Project
  Required
Trigger
Polling
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- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write

- Subscription_status
Trigger
Polling
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New or Updated Plan Category
Triggers when a plan category is created or updated in CloudBlue Commerce.
Trigger
Polling
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New Customer
Triggers when a customer is created in CloudBlue Commerce.
Trigger
Polling
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Updated Customer User
Triggers when a customer user information is updated in CloudBlue Commerce.
Trigger
Polling
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- Report Title
  Required
- Notify By Email
  Required
- Report Type
  Required
Action
Write
- Order Number
  Required
- Payment Method ID
  Required
- PaymentMethodNote
- Release The Payment Document
  Required
- Item ID
  Required
- Quantity
  Required
Action
Write
- Provider Account ID
  Required
- Customer Name
  Required
- External Identifier
  Required
- Customer Address 1
  Required
- Customer Address Line 2
- City
- Region
- Postal Code
  Required
- Customer Country Code
  Required
- Customer locale
- Customer Admin Email
  Required
- Customer Admin First Name
  Required
- Customer Admin Last Name
  Required
- Customer Admin Contact Number
  Required
- Customer Billing Contact Email
- Customer Billing Contact First Name
- Customer Billing Contact Last Name
- Customer Billing Contact Number
- Customer Technical Contact Email
- Customer Technical Contact First Name
- Customer Technical Contact Last Name
- Customer Techinical Contact Number
- AdminCreationNote
- Create Admin User
  Required
Action
Write
- User ID
  Required
Action
Write
- Customer ID
  Required
- Payment Method ID
  Required
- PaymentMethodNote
- Release The Payment Document
  Required
- External Identifier
  Required
- Parameters
- Service Plan ID
  Required
- Subscription Period Unit
  Required
- Subscription Period Duration
  Required
- Setup Price of Service Plan
- Recurring Price of Service Plan
- Renewal Price of Service Plan
- Transfer Price of Service Plan
- Item ID
  Required
- Quantity
  Required
- Setup Price
- Recurring Price
- Overuse Price
Action
Write
- Customer ID
- User ID
  Required
- Customer User login ID
- Customer User Password
- Customer User Email
- Customer User Given Name
- Customer User Family Name
- Customer User contact number
- Customer User phone number
- Customer User Fax
- Customer User Street Address
- Customer User Address Line 2
- Customer User Country Code
- Customer User Postal Code
- City of Customer User
- Customer User Region
- Customer User locale
- Customer User IsDisabled
Action
Write
- Customer ID
- User ID
- User Type
Action
Search
- Search by
- External Identifier/Order Number
Action
Search
- Site
  Required
- Project
  Required
Trigger
Polling
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- Site
  Required
- Project
  Required
- Request Type
  Required
Action
Write

About CloudBlue Commerce

CloudBlue is a modular, scalable, extensible and secure carrier-grade platform that enables the profitable, end-to-end delivery of services, including onboarding, automation, aggregation, distribution, go-to-market and support.

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Related categories

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About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

HelpHelp

Related categories

Customer Support