CircleLoop + Freshdesk

CircleLoop + Freshdesk integrations

Create new Freshdesk tickets from received CircleLoop calls

Streamline your customer service process with this unified workflow between CircleLoop and Freshdesk. Whenever a new call comes in through CircleLoop, a corresponding ticket is immediately generated in Freshdesk. This seamless automation ensures swift attention to all customer concerns, enhancing your customer engagement and simplifying your call tracking and management tasks.

When this happens...
Received CallTrigger when a call is received.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with CircleLoop and Freshdesk

Discover other triggers and actions you can use with CircleLoop and Freshdesk

Answered Call
Trigger when a call is answered.
Trigger
Instant
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Missed Call
Trigger when a call is missed.
Trigger
Instant
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Chat Message Received
Trigger when a chat message is received.
Trigger
Instant
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Voicemail Received
Trigger when a voicemail is received.
Trigger
Instant
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New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

Made Call
Trigger when a call is made.
Trigger
Instant
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Received Call
Trigger when a call is received.
Trigger
Instant
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Chat Message Sent
Trigger when a chat message is sent.
Trigger
Instant
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- Name
  Required
- Email Address
  Required
- Phone Number
  Required
- Mobile Number
- Company Name
- Shared
Action
Write
New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

About CircleLoop

CircleLoop is a cloud-based business phone system, which allows you to make and receive calls on any device, anywhere.

HelpHelp

Related categories

Phone & SMS

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

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