Documenterra + Zendesk
Create Zendesk tickets for new negative reader feedback in Documenterra
Looking for a more efficient way to stay responsive to negative feedback? With this Zap in place, whenever new detailed negative reader feedback is received in Documenterra, a ticket is automatically created in Zendesk, streamlining issue tracking and resolution.
Looking for a more efficient way to stay responsive to negative feedback? With this Zap in place, whenever new detailed negative reader feedback is received in Documenterra, a ticket is automatically created in Zendesk, streamlining issue tracking and resolution.
- When this happens...Negative Feedback Received
Triggers when a new detailed negative reader feedback is received.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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Negative Feedback Received
Triggers when a new detailed negative reader feedback is received.
Try ItTopic Updated
Triggers when a topic is updated.
Try ItProject IDRequired
Output File NameRequired
Project IDRequired
Topic IDRequired
Topic Title
Topic Body
Topic StatusRequired
Show in TOC
TOC Node Ordinal Number
TOC Node Caption
Index Keywords
Topic Created
Triggers when a new topic is created.
Try ItTranslation Document Updated
Triggers when a translation document is updated.
Try ItLoginRequired
EmailRequired
User TypeRequired
First Name
Middle Name
Last Name
Is Don't Send Email
Publication IDRequired
Output FormatRequired
Output File NameRequired
FTP Host Name
