Documenterra + Zendesk integrations
Create Zendesk tickets for new negative reader feedback in Documenterra
Looking for a more efficient way to stay responsive to negative feedback? With this Zap in place, whenever new detailed negative reader feedback is received in Documenterra, a ticket is automatically created in Zendesk, streamlining issue tracking and resolution.
- When this happens...Negative Feedback ReceivedTriggers when a new detailed negative reader feedback is received.
- automatically do this!Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with Documenterra and Zendesk
Discover other triggers and actions you can use with Documenterra and Zendesk
- Negative Feedback Received
Triggers when a new detailed negative reader feedback is received.
Try ItTriggerInstant - Topic Updated
Triggers when a topic is updated.
Try ItTriggerInstant - Project IDRequired
- Output File NameRequired
ActionWrite- Project IDRequired
- Topic IDRequired
- Topic Title
- Topic Body
- Topic StatusRequired
- Show in TOC
- TOC Node Ordinal Number
- TOC Node Caption
- Index Keywords
ActionWrite
- Topic Created
Triggers when a new topic is created.
Try ItTriggerInstant - Translation Document Updated
Triggers when a translation document is updated.
Try ItTriggerInstant - LoginRequired
- EmailRequired
- User TypeRequired
- First Name
- Middle Name
- Last Name
- Is Don't Send Email
ActionWrite- Publication IDRequired
- Output FormatRequired
- Output File NameRequired
- FTP Host Name
ActionWrite
Related categories
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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