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Documenterra + Zendesk

Documenterra + Zendesk

Documenterra + Zendesk integrations

Create Zendesk tickets for new negative reader feedback in Documenterra

Looking for a more efficient way to stay responsive to negative feedback? With this Zap in place, whenever new detailed negative reader feedback is received in Documenterra, a ticket is automatically created in Zendesk, streamlining issue tracking and resolution.

  1. When this happens...
    Negative Feedback Received
    Negative Feedback Received
    Negative Feedback ReceivedTriggers when a new detailed negative reader feedback is received.
  2. automatically do this!
    Create Ticket
    Create Ticket
    Create TicketTriggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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More things you can do with Documenterra and Zendesk

Discover other triggers and actions you can use with Documenterra and Zendesk

  • Documenterra triggers, actions, and search
    Negative Feedback Received

    Triggers when a new detailed negative reader feedback is received.

    Trigger
    Instant
    Try It
    • Project ID
      Required
    • Output File Name
      Required
    Action
    Write
    • Project ID
      Required
    • Topic ID
      Required
    • Topic Title
    • Topic Body
    • Topic Status
      Required
    • Show in TOC
    • TOC Node Ordinal Number
    • TOC Node Caption
    • Index Keywords
    Action
    Write
  • Documenterra triggers, actions, and search
    Translation Document Updated

    Triggers when a translation document is updated.

    Trigger
    Instant
    Try It
    • Login
      Required
    • Email
      Required
    • User Type
      Required
    • First Name
    • Middle Name
    • Last Name
    • Is Don't Send Email
    Action
    Write
    • Publication ID
      Required
    • Output Format
      Required
    • Output File Name
      Required
    • FTP Host Name
    Action
    Write
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About Documenterra
Documenterra is all-in-one platform for all your company's internal and external documentation, including knowledge bases and API documentation.
Related categories
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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