Better Stack + Zendesk
Create Zendesk tickets for new or updated incidents in Better Stack
Boost your customer service efficiency with this workflow. This process takes action when there is a new incident or an update to an existing one in Better Stack - immediately initiating a ticket creation in Zendesk. This proactive approach ensures faster responses to each incident, improves the resolution process, and strengthens customer relationships, enabling you to manage support tickets quickly and effectively.
Boost your customer service efficiency with this workflow. This process takes action when there is a new incident or an update to an existing one in Better Stack - immediately initiating a ticket creation in Zendesk. This proactive approach ensures faster responses to each incident, improves the resolution process, and strengthens customer relationships, enabling you to manage support tickets quickly and effectively.
- When this happens...New or Updated Incident
Triggers when new incidents are created, or when existing incidents are updated.
- automatically do this!Create Ticket
Triggers when a new ticket is added (Zendesk may take an hour to make tickets available via their API with this trigger).
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New or Updated Incident
Triggers when new incidents are created, or when existing incidents are updated.
Try ItIncident IDRequired
Acknowledged by
Brief SummaryRequired
Description
Requester emailRequired
Alert settings - CallRequired
Alert settings - TextRequired
Alert settings - EmailRequired
Alert settings - Push notificationRequired
Team alert wait timeRequired
Incident IDRequired
On-Call Contact Changed
Triggers when an on-call contact changes.
Try ItIncident IDRequired
ContentRequired
Comment by
Incident IDRequired
Resolved by
Date & Time
