Changes the conversation status

Creates a new alert

Creates a new department

Creates a new contact comment

Finds an alert by ID and mark as solved.

Update ticket.

Update department details

Find Contact by email.

Find Contact by email.

Find ticket by id.

Triggers when a new event is created in your calendar.

Triggers when a new email arrives in your personal mailbox inbox, or in a specific folder if selected.

Triggers when a new email arrives in a shared mailbox inbox, or in a specific folder if selected.

Triggers when a new message is created in a folder.

Triggers when a contact is updated.

Sets the categories applied to an email.

Create a duplicate of an email in a different folder.

Creates a new contact.

Creates a draft reply for an email.

Deletes an existing contact.

Deletes an existing event.

Forward an email to specific recipients based on rules or conditions.

Move an email to a specific folder.

Creates a new reply to a specified email message.

Send an email from your Outlook account.

Updates a calendar event information.

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

Search for contacts.

Searches for emails within a specific folder rather than across all mailboxes.

Retrieves a specific email attachment using its ID.

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Creates a new customer/site.

Changes the technician assignment

Creates a new contact

Creates a new external ticket

Creates a new technician comment

Creates a new ticket. Requires the enduser contact ID or email address.

Update contact details

Find Alert by id.

Find conversation by id.

Find Technician by email.

Triggers at a specified time before an event in your calendar starts.

Triggers when there is a new attachment.

Triggers when a new contact is added to your account

Triggers when a new e-mail is received in your inbox that matches a search.

Triggers when an event is updated.

Adds attendees to a calendar event.

Adds a user to a distribution list or group. Only available in Microsoft 365 Business accounts that have organizational directories.

Create an event in the calendar of your choice.

Creates a draft of an email that can then be reviewed and sent out.

Create a new mail folder.

Delete an email from a shared or own mailbox.

Update the follow-up flag on an email.

Update the read status of an email.

Remove one or more categories from an email.

Send a draft email that was previously created.

Update an email's importance level.

Updates a contact.

Finds Calendar Events in your calendar.

Finds emails based on name.

Finds calendar events in a Microsoft 365 group calendar.

Retrieves calendar events within a specific date range for reporting and automation (maximum of 500 events returned).