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Alloy Navigator + Pure Chat

Create incidents in Alloy Navigator from new Pure Chat transcripts

After your technicians finish a Pure Chat session with a user, you'll want to log the transcript of the chat as an incident ticket for further handling. This Zapier automation handles the conversion of Pure Chat transcripts to incident tickets in Alloy Navigator Enterprise. You won't need to copy and paste your chat conversations by hand.

After your technicians finish a Pure Chat session with a user, you'll want to log the transcript of the chat as an incident ticket for further handling. This Zapier automation handles the conversion of Pure Chat transcripts to incident tickets in Alloy Navigator Enterprise. You won't need to copy and paste your chat conversations by hand.

  1. short arrow
    long arrow
    When this happens...
    Pure ChatPure Chat
    Finished Chat

    Triggers when a live chat conversation ends.

    TriggerInstant
  2. automatically do this!
    Alloy NavigatorAlloy Navigator
    Create Incident

    Creates an incident.

    ActionWrite

Supported triggers and actions

What does this mean?
alloy-navigator logo
alloy-navigator logo
alloy-navigator logo

About Alloy Navigator

Alloy Navigator is an IT Service Management and Asset Management solution.

Related categories

  • Customer Support
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