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AI by Zapier + Facebook Messenger

Route new Facebook Messenger messages to smart routers with AI by Zapier

Enhance your customer interactions with this efficient workflow. When a new message is sent to your Facebook Messenger page, it will initiate a Smart Message Router operation in the AI by Zapier. This process ensures swift and accurate routing of messages, optimizing your response times and the overall efficiency of your customer service team. Benefit from seamless communication and improved customer satisfaction with this powerful automation.

Enhance your customer interactions with this efficient workflow. When a new message is sent to your Facebook Messenger page, it will initiate a Smart Message Router operation in the AI by Zapier. This process ensures swift and accurate routing of messages, optimizing your response times and the overall efficiency of your customer service team. Benefit from seamless communication and improved customer satisfaction with this powerful automation.

  1. When this happens...
    Facebook MessengerFacebook Messenger
    New Message sent to Page

    Triggers when a new Message is sent to a page.

    TriggerInstant
  2. automatically do this!
    AI by ZapierAI by Zapier
    Smart Message Router

    Given a message and a route of people/groups/teams (and their brief descriptions), this action will try to intelligently determine which route the message should be routed to and returns the name of the route.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • PageRequired

    Trigger
    Instant
    Try It
    • MessageRequired

    • RoutesRequired

    Action
    Write
    • Freeform Text InputRequired

    Action
    Write
    • Response Msg

    • PageRequired

    • Recipient IdRequired

    • TextRequired

    Action
    Write
    • Freeform Text InputRequired

    • (Example1) Freeform TextRequired

    • (Example 1) Expected DataRequired

    • (Example 2) Freeform Text

    • (Example 2) Expected Data

    • (Example 3) Freeform Text

    • (Example 3) Expected Data

    • (Example 4) Freeform Text

    • (Example 4) Expected Data

    • (Example 5) Freeform Text

    • (Example 5) Expected Data

    Action
    Write
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About AI by Zapier

Smart task and text handling powered by a flexible AI. Create text prompts to perform standard tasks like extracting lead (or other) data or answer discrete questions like "where should this message be routed?". Or, create your own!
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Related categories

  • Business Intelligence
facebook-messenger logo
facebook-messenger logo

About Facebook Messenger

Facebook Messenger is a messaging app and platform. Users can send messages and exchange photos, videos, stickers, audio, and other files. This app on Zapier works for conversations that are sent to and from Facebook pages and does not yet support direct messages to a user.

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