InsertChat + Zendesk
InsertChat + Zendesk
InsertChat + Zendesk integrations
Add new Zendesk tickets to InsertChat
Support queues can reveal recurring questions that should become easier to answer from website content. This automation adds new Zendesk tickets to InsertChat so support themes can be reviewed beside assistant operations.
- When this happens...
New TicketTriggers when a new ticket is created. Optionally select an organization.TriggerPolling - automatically do this!
Create TicketCreates an InsertChat ticket.ActionWrite
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More things you can do with Zendesk and InsertChat
Discover other triggers and actions you can use with Zendesk and InsertChat
New GroupTriggers when a new group is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan- Who can view suspended tickets
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan- New User
Triggers when a new user is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan - UserRequired
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- TicketRequired
- TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- TicketRequired
- CommentRequired
- Comment format
- Should the comment be public?
- FileRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- TicketRequired
- TagsRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- TicketRequired
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- QueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app- Info
- Type
ActionThis is an event a Zap performs.SearchFind existing data in your app- Ticket_idRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app- QueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app- QueryRequired
- NameRequired
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found
New AgentTriggers when an InsertChat agent is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan- AgentRequired
- TextRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ChatRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- TicketRequired
- AgentRequired
- StatusRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- AgentRequired
- ModelRequired
- Label
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- AgentRequired
- Chat
- Email
- Phone
- First Name
- Last Name
- Company
- Message
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- FeedbackRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- LeadRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- AgentRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Knowledge SourceRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- AgentRequired
- Chat
- Input TextRequired
- Thinking Level
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- AgentRequired
- ModelRequired
- Thinking Level
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- LeadRequired
- Agent
- Email
- Phone
- First Name
- Last Name
- Company
- Message
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Search
ActionThis is an event a Zap performs.SearchFind existing data in your app- Search
- Agent
ActionThis is an event a Zap performs.SearchFind existing data in your app- Search
- Agent
ActionThis is an event a Zap performs.SearchFind existing data in your app- Search
ActionThis is an event a Zap performs.SearchFind existing data in your app
- New Organization
Triggers when a new organization is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan - Ticket (Required for non-admins)
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan- New View
Triggers when a new view is created.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan - NameRequired
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- SubjectRequired
- Follow-up Source Ticket
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/DescriptionRequired
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- TicketRequired
- Comment body
- Comment format
- Should the Comment be public?
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- OrganizationRequired
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- UserRequired
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Ticket_idRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app- QueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app- QueryRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app- QueryRequired
- NameRequired
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
ActionThis is an event a Zap performs.Search or writeFind existing data in your app, or create a new record if no data is found- Updated Agent
Triggers when an InsertChat agent is updated.
Try ItTriggerThis is the start of your ZapPollingZapier checks for new data every 15 min on the Free plan - AgentRequired
- File URLRequired
- FilenameRequired
- Language
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- AgentRequired
- URLRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- FeedbackRequired
- StatusRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- LabelRequired
- PurposeRequired
- System PromptRequired
- Model
- Website
- Auto Setup Website
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- AgentRequired
- Chat
- Message UID
- User Message
- AI MessageRequired
- SentimentRequired
- StatusRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- AgentRequired
- Chat
- SubjectRequired
- DescriptionRequired
- StatusRequired
- PriorityRequired
- SourceRequired
- Requester Email
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Knowledge SourceRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- TicketRequired
- AgentRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ChatRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ChatRequired
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- AgentRequired
- LabelRequired
- VoiceRequired
- Purpose
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- ChatRequired
- Agent
- Model
- Label
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- TicketRequired
- AgentRequired
- Subject
- Description
- Status
- Priority
ActionThis is an event a Zap performs.WriteCreate a new record or update an existing record in your app.- Search
- Agent
ActionThis is an event a Zap performs.SearchFind existing data in your app- Search
- Agent
ActionThis is an event a Zap performs.SearchFind existing data in your app- Search
- AgentRequired
ActionThis is an event a Zap performs.SearchFind existing data in your app
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Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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