InsertChat + Zendesk

InsertChat + Zendesk integrations

Add new Zendesk tickets to InsertChat

Support queues can reveal recurring questions that should become easier to answer from website content. This automation adds new Zendesk tickets to InsertChat so support themes can be reviewed beside assistant operations.

When this happens...
New TicketTriggers when a new ticket is created. Optionally select an organization.
TriggerPolling
automatically do this!
Create TicketCreates an InsertChat ticket.
ActionWrite

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More things you can do with Zendesk and InsertChat

Discover other triggers and actions you can use with Zendesk and InsertChat

New Group
Triggers when a new group is created.
Trigger
Polling
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- View
  Required
Trigger
Polling
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- Tags
Trigger
Instant
Try It
- Who can view suspended tickets
Trigger
Polling
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- Organization
Trigger
Polling
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New User
Triggers when a new user is created.
Trigger
Polling
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- User
  Required
- user_delete_copy
- Permanent Deletion
- user_delete_test_copy
Action
Write

- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Comment
  Required
- Comment format
- Should the comment be public?
- File
  Required
Action
Write
- Ticket
  Required
- Tags
  Required
Action
Write
- Ticket
  Required
- Subject
- Assignee
- Group
- New status
- New Comment to add to the Ticket
- New Comment format
- Should the new Comment be public?
- Tags
- Additional Tags
- Remove Tags
- Type
- Priority
- Submitter
- Brand
- External ID
- Requester
- Sharing Agreements
- Ticket form
- Collaborators
- Collaborator Emails
- Email CC
- Attachment
Action
Write
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Query
  Required
Action
Search
- Info
- Type
Action
Search
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Search or write
- Agent
Trigger
Polling
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New Agent
Triggers when an InsertChat agent is created.
Trigger
Polling
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- Agent
Trigger
Polling
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- Agent
- Chat
- Role
Trigger
Polling
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- Agent
  Required
Trigger
Polling
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- Agent
Trigger
Polling
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- Agent
  Required
Trigger
Polling
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- Agent
  Required
- Text
  Required
Action
Write
- Chat
  Required
Action
Write
- Ticket
  Required
- Agent
  Required
- Status
  Required
Action
Write
- Agent
  Required
- Model
  Required
- Label
Action
Write
- Agent
  Required
- Chat
- Email
- Phone
- First Name
- Last Name
- Company
- Message
Action
Write
- Feedback
  Required
Action
Write
- Lead
  Required
Action
Write
- Agent
  Required
Action
Write
- Knowledge Source
  Required
Action
Write
- Agent
  Required
- Chat
- Input Text
  Required
- Thinking Level
Action
Write
- Agent
  Required
- Model
  Required
- Thinking Level
Action
Write
- Lead
  Required
- Agent
- Email
- Phone
- First Name
- Last Name
- Company
- Message
Action
Write
- Search
Action
Search
- Search
- Agent
Action
Search
- Search
- Agent
Action
Search
- Search
Action
Search

- Tags
  Required
Trigger
Polling
Try It
- Organization
Trigger
Polling
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New Organization
Triggers when a new organization is created.
Trigger
Polling
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- Ticket (Required for non-admins)
Trigger
Polling
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- Important
- View
  Required
Trigger
Polling
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New View
Triggers when a new view is created.
Trigger
Polling
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- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Write
- Subject
  Required
- Follow-up Source Ticket
- Assignee
- Collaborators
- Collaborator Emails
- Group
- Requester Name
- Requester Email
- First Comment/Description format
- First Comment/Description
  Required
- Should the first Comment be public?
- Tags
- Status
- Type
- Priority
- Submitter
- Ticket form
- Sharing Agreements
- Brand
- External ID
- Email CC
- Attachment
Action
Write
- Ticket
  Required
- Comment body
- Comment format
- Should the Comment be public?
Action
Write
- Organization
  Required
- Name
- Details
- Notes
- Tags
- Domain_names
- External_id
- Shared_tickets
- Shared_comments
Action
Write
- User
  Required
- Name
- Email
- Details
- Notes
- Phone
- Tags
- Role
- Organization
- External_id
- Verified
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket_id
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
Action
Search
- Query
  Required
- Name
  Required
- Details
- Notes
- Tags
- Domain_names
- External_id
- Group_id
- Shared_tickets
- Shared_comments
Action
Search or write
- Agent
Trigger
Polling
Try It
- Agent
Trigger
Polling
Try It
- Agent
Trigger
Polling
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- Agent
Trigger
Polling
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- Agent
  Required
Trigger
Polling
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Updated Agent
Triggers when an InsertChat agent is updated.
Trigger
Polling
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- Agent
Trigger
Polling
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- Agent
  Required
- File URL
  Required
- Filename
  Required
- Language
Action
Write
- Agent
  Required
- URL
  Required
Action
Write
- Feedback
  Required
- Status
  Required
Action
Write
- Label
  Required
- Purpose
  Required
- System Prompt
  Required
- Model
- Website
- Auto Setup Website
Action
Write
- Agent
  Required
- Chat
- Message UID
- User Message
- AI Message
  Required
- Sentiment
  Required
- Status
  Required
Action
Write
- Agent
  Required
- Chat
- Subject
  Required
- Description
  Required
- Status
  Required
- Priority
  Required
- Source
  Required
- Requester Email
Action
Write
- Knowledge Source
  Required
Action
Write
- Ticket
  Required
- Agent
  Required
Action
Write
- Chat
  Required
Action
Write
- Chat
  Required
Action
Write
- Agent
  Required
- Label
  Required
- Voice
  Required
- Purpose
Action
Write
- Chat
  Required
- Agent
- Model
- Label
Action
Write
- Ticket
  Required
- Agent
  Required
- Subject
- Description
- Status
- Priority
Action
Write
- Search
- Agent
Action
Search
- Search
- Agent
Action
Search
- Search
- Agent
  Required
Action
Search

About InsertChat

InsertChat is an advanced AI chatbot creator that integrates instructions, knowledge, and privacy with powerful features to deliver the best answers.

HelpHelp

Related categories

AI Chatbots

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.

Learn moreLearn moreHelpHelp

Related categories

Customer Support

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Create Zendesk tickets from new InsertChat feedback items