InsertChat + WhatsApp Business

InsertChat + WhatsApp Business integrations

Create InsertChat leads from newly received WhatsApp Business messages

Don't lose customer questions and useful content from new WhatsApp Business messages. This template brings the new business message into InsertChat so the assistant can capture the context as lead data to inform future conversations.

When this happens...
New Message ReceivedTriggers when a customer sends a message to your WhatsApp Business phone number. Note: the test step shows a static placeholder record because WhatsApp's API does not expose message history. Real messages will only appear in Zap runs after the Zap is turned on and a customer sends a new message.
TriggerInstant
automatically do this!
Create LeadCreates an InsertChat lead.
ActionWrite

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More things you can do with WhatsApp Business and InsertChat

Discover other triggers and actions you can use with WhatsApp Business and InsertChat

- Status types
- Recipient phone number
Trigger
Instant
Try It
- Session_window_info
- Recipient phone number
  Required
- Message text
  Required
- Preview URL
- Reply to message ID
Action
Write
- Recipient phone number
  Required
- Template
  Required
Action
Write
- Agent
Trigger
Polling
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- Agent
Trigger
Polling
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- Agent
Trigger
Polling
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- Agent
Trigger
Polling
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- Agent
  Required
Trigger
Polling
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Updated Agent
Triggers when an InsertChat agent is updated.
Trigger
Polling
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- Agent
Trigger
Polling
Try It
- Agent
  Required
- File URL
  Required
- Filename
  Required
- Language
Action
Write
- Agent
  Required
- URL
  Required
Action
Write
- Feedback
  Required
- Status
  Required
Action
Write
- Label
  Required
- Purpose
  Required
- System Prompt
  Required
- Model
- Website
- Auto Setup Website
Action
Write
- Agent
  Required
- Chat
- Message UID
- User Message
- AI Message
  Required
- Sentiment
  Required
- Status
  Required
Action
Write
- Agent
  Required
- Chat
- Subject
  Required
- Description
  Required
- Status
  Required
- Priority
  Required
- Source
  Required
- Requester Email
Action
Write
- Knowledge Source
  Required
Action
Write
- Ticket
  Required
- Agent
  Required
Action
Write
- Chat
  Required
Action
Write
- Chat
  Required
Action
Write
- Agent
  Required
- Label
  Required
- Voice
  Required
- Purpose
Action
Write
- Chat
  Required
- Agent
- Model
- Label
Action
Write
- Ticket
  Required
- Agent
  Required
- Subject
- Description
- Status
- Priority
Action
Write
- Search
- Agent
Action
Search
- Search
- Agent
Action
Search
- Search
- Agent
  Required
Action
Search

- Message types
- From phone number
- Only replies
Trigger
Instant
Try It
- Session_window_info
- Recipient phone number
  Required
- Media type
  Required
- File
  Required
- Reply to message ID
Action
Write
- Media ID
  Required
Action
Search
- Agent
Trigger
Polling
Try It
New Agent
Triggers when an InsertChat agent is created.
Trigger
Polling
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- Agent
Trigger
Polling
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- Agent
- Chat
- Role
Trigger
Polling
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- Agent
  Required
Trigger
Polling
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- Agent
Trigger
Polling
Try It
- Agent
  Required
Trigger
Polling
Try It
- Agent
  Required
- Text
  Required
Action
Write
- Chat
  Required
Action
Write
- Ticket
  Required
- Agent
  Required
- Status
  Required
Action
Write
- Agent
  Required
- Model
  Required
- Label
Action
Write
- Agent
  Required
- Chat
- Email
- Phone
- First Name
- Last Name
- Company
- Message
Action
Write
- Feedback
  Required
Action
Write
- Lead
  Required
Action
Write
- Agent
  Required
Action
Write
- Knowledge Source
  Required
Action
Write
- Agent
  Required
- Chat
- Input Text
  Required
- Thinking Level
Action
Write
- Agent
  Required
- Model
  Required
- Thinking Level
Action
Write
- Lead
  Required
- Agent
- Email
- Phone
- First Name
- Last Name
- Company
- Message
Action
Write
- Search
Action
Search
- Search
- Agent
Action
Search
- Search
- Agent
Action
Search
- Search
Action
Search

About InsertChat

InsertChat is an advanced AI chatbot creator that integrates instructions, knowledge, and privacy with powerful features to deliver the best answers.

HelpHelp

Related categories

AI Chatbots

About WhatsApp Business

WhatsApp Business is a customer messaging app that delivers fast, reliable communication through organized chats, automated responses, and business profiles.

HelpHelp

Related categories

Phone & SMS

Premium

Related Zap Templates

Create InsertChat leads from new WhatsApp messages

Send WhatsApp Business freeform messages to new InsertChat leads