InsertChat + Intercom

InsertChat + Intercom integrations

Create InsertChat tickets for new Intercom conversations

Customer conversations can point to website content that needs to be clearer, easier to find, or added to the assistant. This template creates InsertChat tickets from new Intercom conversations so content and support teams can track follow-up work.

When this happens...
New ConversationTriggers when a new Conversation is created by a User in Intercom.
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automatically do this!
Create TicketCreates an InsertChat ticket.
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More things you can do with Intercom and InsertChat

Discover other triggers and actions you can use with Intercom and InsertChat

Lead Added Email
Triggers when a Lead enters an email address.
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New Lead
Triggers when a new Lead is created.
Trigger
Instant
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- Which Tag?
Trigger
Instant
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New AI Summary
Triggers when an AI-generated summary is created for a conversation in Intercom.
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Instant
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New Company
Triggers when a new Company is created.
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Instant
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New Ticket
Triggers when a new Ticket is created in Intercom.
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Instant
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- Tag
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Updated Contact
Triggers when a Contact is updated in Intercom.
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- Which Tag?
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- Email
  Required
- Note Text
  Required
Action
Write
- Title
  Required
- Description
- Body
- Author
  Required
- State
- Parent Collection
Action
Write
- Event name
  Required
- Created at
- Contact identifier type
  Required
- Metadata
Action
Write
- Ticket type
  Required
- Contact ID
  Required
- Company ID
Action
Write
- Conversation ID
  Required
- Reply Type
  Required
- Reply Body
  Required
- Attachments
Action
Write
- From
  Required
- To
  Required
- Message Type
  Required
- Body
  Required
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Lookup Email
  Required
- Full Name
- User ID
- Company ID
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Search Field
  Required
- Match Type
  Required
- Conversation Status
- Updated After
- Updated Before
Action
Search
- Search Field
  Required
- Match Type
  Required
- Ticket State
- Updated After
- Updated Before
Action
Search
- Conversation ID
  Required
Action
Search
- Search Mode
  Required
- Search Value
  Required
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write
- Agent
Trigger
Polling
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New Agent
Triggers when an InsertChat agent is created.
Trigger
Polling
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- Agent
Trigger
Polling
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- Agent
- Chat
- Role
Trigger
Polling
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- Agent
  Required
Trigger
Polling
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- Agent
Trigger
Polling
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- Agent
  Required
Trigger
Polling
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- Agent
  Required
- Text
  Required
Action
Write
- Chat
  Required
Action
Write
- Ticket
  Required
- Agent
  Required
- Status
  Required
Action
Write
- Agent
  Required
- Model
  Required
- Label
Action
Write
- Agent
  Required
- Chat
- Email
- Phone
- First Name
- Last Name
- Company
- Message
Action
Write
- Feedback
  Required
Action
Write
- Lead
  Required
Action
Write
- Agent
  Required
Action
Write
- Knowledge Source
  Required
Action
Write
- Agent
  Required
- Chat
- Input Text
  Required
- Thinking Level
Action
Write
- Agent
  Required
- Model
  Required
- Thinking Level
Action
Write
- Lead
  Required
- Agent
- Email
- Phone
- First Name
- Last Name
- Company
- Message
Action
Write
- Search
Action
Search
- Search
- Agent
Action
Search
- Search
- Agent
Action
Search
- Search
Action
Search

Lead Converted to User
Triggers when a lead converts to a user.
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Instant
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Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
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New Conversation Rating
Triggers when a conversation receives a rating.
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Instant
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- Message body format
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Instant
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New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
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New User
Triggers when a new User is created.
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Instant
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Updated Company
Triggers when a company is updated.
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Instant
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- Updates
  Required
- Update sample
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Instant
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New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
Trigger
Instant
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- Contact identifier type
  Required
- Tag selection method
Action
Write
- Contact Type
  Required
- Message Body
  Required
Action
Write
- User Association Note
- Company
  Required
- Warning
- Name
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier type
  Required
- Tag
  Required
Action
Write
- Contact Identifier
- Message Body
  Required
Action
Write
- Company
  Required
- Tag Name
  Required
- Untag?
Action
Write
- Ticket
  Required
- Title
- Description
- State
- Is Open
- Snoozed Until
- Assigned Admin
- Assigned Team
Action
Write
- Email
  Required
- Custom Attributes
- Created At
- User ID
- Full Name
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search Mode
  Required
- Search Value
  Required
Action
Search
- Search Mode
  Required
- Search Value
  Required
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company Name
  Required
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write
- Agent
Trigger
Polling
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- Agent
Trigger
Polling
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- Agent
Trigger
Polling
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- Agent
Trigger
Polling
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- Agent
  Required
Trigger
Polling
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Updated Agent
Triggers when an InsertChat agent is updated.
Trigger
Polling
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- Agent
Trigger
Polling
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- Agent
  Required
- File URL
  Required
- Filename
  Required
- Language
Action
Write
- Agent
  Required
- URL
  Required
Action
Write
- Feedback
  Required
- Status
  Required
Action
Write
- Label
  Required
- Purpose
  Required
- System Prompt
  Required
- Model
- Website
- Auto Setup Website
Action
Write
- Agent
  Required
- Chat
- Message UID
- User Message
- AI Message
  Required
- Sentiment
  Required
- Status
  Required
Action
Write
- Agent
  Required
- Chat
- Subject
  Required
- Description
  Required
- Status
  Required
- Priority
  Required
- Source
  Required
- Requester Email
Action
Write
- Knowledge Source
  Required
Action
Write
- Ticket
  Required
- Agent
  Required
Action
Write
- Chat
  Required
Action
Write
- Chat
  Required
Action
Write
- Agent
  Required
- Label
  Required
- Voice
  Required
- Purpose
Action
Write
- Chat
  Required
- Agent
- Model
- Label
Action
Write
- Ticket
  Required
- Agent
  Required
- Subject
- Description
- Status
- Priority
Action
Write
- Search
- Agent
Action
Search
- Search
- Agent
Action
Search
- Search
- Agent
  Required
Action
Search

About InsertChat

InsertChat is an advanced AI chatbot creator that integrates instructions, knowledge, and privacy with powerful features to deliver the best answers.

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Related categories

AI Chatbots

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

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