InsertChat + Freshdesk

InsertChat + Freshdesk integrations

Create Freshdesk tickets from new InsertChat feedback

Feedback about an answer can reveal a support issue that deserves follow-up. This Zap creates a Freshdesk ticket when new InsertChat feedback is submitted, passing along the mapped visitor message, AI response, and sentiment. It helps support teams turn quality signals into trackable work.

When this happens...
New FeedbackTriggers when InsertChat feedback is created.
TriggerPolling
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with InsertChat and Freshdesk

Discover other triggers and actions you can use with InsertChat and Freshdesk

- Agent
Trigger
Polling
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- Agent
Trigger
Polling
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- Agent
Trigger
Polling
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- Agent
Trigger
Polling
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- Agent
  Required
Trigger
Polling
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Updated Agent
Triggers when an InsertChat agent is updated.
Trigger
Polling
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- Agent
Trigger
Polling
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- Agent
  Required
- File URL
  Required
- Filename
  Required
- Language
Action
Write
- Agent
  Required
- URL
  Required
Action
Write
- Feedback
  Required
- Status
  Required
Action
Write
- Label
  Required
- Purpose
  Required
- System Prompt
  Required
- Model
- Website
- Auto Setup Website
Action
Write
- Agent
  Required
- Chat
- Message UID
- User Message
- AI Message
  Required
- Sentiment
  Required
- Status
  Required
Action
Write
- Agent
  Required
- Chat
- Subject
  Required
- Description
  Required
- Status
  Required
- Priority
  Required
- Source
  Required
- Requester Email
Action
Write
- Knowledge Source
  Required
Action
Write
- Ticket
  Required
- Agent
  Required
Action
Write
- Chat
  Required
Action
Write
- Chat
  Required
Action
Write
- Agent
  Required
- Label
  Required
- Voice
  Required
- Purpose
Action
Write
- Chat
  Required
- Agent
- Model
- Label
Action
Write
- Ticket
  Required
- Agent
  Required
- Subject
- Description
- Status
- Priority
Action
Write
- Search
- Agent
Action
Search
- Search
- Agent
Action
Search
- Search
- Agent
  Required
Action
Search
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
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New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
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Update Contact
Triggers when a user is updated.
Trigger
Instant
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- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

- Agent
Trigger
Polling
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New Agent
Triggers when an InsertChat agent is created.
Trigger
Polling
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- Agent
Trigger
Polling
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- Agent
- Chat
- Role
Trigger
Polling
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- Agent
  Required
Trigger
Polling
Try It
- Agent
Trigger
Polling
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- Agent
  Required
Trigger
Polling
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- Agent
  Required
- Text
  Required
Action
Write
- Chat
  Required
Action
Write
- Ticket
  Required
- Agent
  Required
- Status
  Required
Action
Write
- Agent
  Required
- Model
  Required
- Label
Action
Write
- Agent
  Required
- Chat
- Email
- Phone
- First Name
- Last Name
- Company
- Message
Action
Write
- Feedback
  Required
Action
Write
- Lead
  Required
Action
Write
- Agent
  Required
Action
Write
- Knowledge Source
  Required
Action
Write
- Agent
  Required
- Chat
- Input Text
  Required
- Thinking Level
Action
Write
- Agent
  Required
- Model
  Required
- Thinking Level
Action
Write
- Lead
  Required
- Agent
- Email
- Phone
- First Name
- Last Name
- Company
- Message
Action
Write
- Search
Action
Search
- Search
- Agent
Action
Search
- Search
- Agent
Action
Search
- Search
Action
Search
New Contact
Triggers when a new customer is created.
Trigger
Instant
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Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

About InsertChat

InsertChat is an advanced AI chatbot creator that integrates instructions, knowledge, and privacy with powerful features to deliver the best answers.

HelpHelp

Related categories

AI Chatbots

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

Similar apps

Zendesk

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Help Scout

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Customer Support

Related Zap Templates

Create Freshdesk contacts from new InsertChat leads