ActiveCampaign + FuseDesk

Create FuseDesk cases when contacts click new links in ActiveCampaign

Use this automation to create a case in your FuseDesk help desk when a contact clicks a link from a campaign in ActiveCampaign. This makes it easy to follow up with interested contacts.

When this happens...
New Campaign Link Click
Triggers when a contact clicks a link in a campaign message (will only run once for each unique link).
TriggerInstant
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Create FuseDesk Case
Create a new FuseDesk Case
ActionWrite

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Supported triggers and actions

What does this mean?

New or Updated Custom Object Record
Triggers when a Custom Object record is created or updated.
Trigger
Instant
Custom Object Record Deleted
Triggers when a custom object record is deleted in ActiveCampaign
Trigger
Instant
Deal Task Completed
Triggers when a deal task has been completed.
Trigger
Instant
New or Updated Account
Triggers when a new account is added or an existing account's details are updated.
Trigger
Instant
New Automation Webhook
Triggers when an automation sends out webhook data. To add a webhook in ActiveCampaign, navigate to your Automations section, add or edit an automation, and create a new "Webhook" action.
Trigger
Instant

New Campaign Bounce
Triggers when a contact email address bounces from a sent campaign.
Trigger
Instant
New Campaign Link Click
Triggers when a contact clicks a link in a campaign message (will only run once for each unique link).
Trigger
Instant

New Campaign Open
Triggers when a contact opens a campaign (will trigger once per contact per campaign).
Trigger
Instant

ActiveCampaign
Triggers when a new campaign starts sending.
Instant
Trigger
ActiveCampaign
Triggers when a contact unsubscribes as a result of a campaign email sent to them.
Instant
Trigger
ActiveCampaign
Triggers when a new contact note is added.
Instant
Trigger
ActiveCampaign
Triggers when a new contact task is created.
Instant
Trigger
ActiveCampaign
Triggers when a new deal note is created.
Instant
Trigger
ActiveCampaign
Triggers when a new deal task is created.
Instant
Trigger
ActiveCampaign
Triggers when a new deal is created or existing deal is updated.
Instant
Trigger
ActiveCampaign
Triggers when a new contact is added to a list.
Instant
Trigger
ActiveCampaign
Triggers when an existing contact details are updated.
Instant
Trigger
ActiveCampaign
Triggers when a new contact is added or existing contact's details are updated.
Instant
Trigger
ActiveCampaign
Triggers when a a Tag is added or removed from a Contact
Instant
Trigger
ActiveCampaign
Creates a new account.
Scheduled
Action
ActiveCampaign
Updates an account.
Scheduled
Action
ActiveCampaign
Creates a new contact, or updates an existing contact.
Scheduled
Action
ActiveCampaign
Creates a new deal.
Scheduled
Action
ActiveCampaign
Adds an existing contact into any automation. If contact does not yet exist, a contact will be created and then added to the automation.
Scheduled
Action
ActiveCampaign
The contact will be removed from this active automation
Scheduled
Action
ActiveCampaign
Creates and sends a new campaign.
Scheduled
Action
ActiveCampaign
Adds a contact to an ActiveCampaign account
Scheduled
Action
ActiveCampaign
Adds new contact note.
Scheduled
Action
ActiveCampaign
Add or remove a tag from a Contact
Scheduled
Action
ActiveCampaign
Creates a contact task
Scheduled
Action
ActiveCampaign
Creates a new custom object record or update an existing record
Scheduled
Action
ActiveCampaign
With a deal ID and a contact ID set the corresponding contact as a secondary on the deal. Optionally set the role. If the Deal has no Primary contact set, this contact will be set as Primary if you DO NOT select a role.
Scheduled
Action
ActiveCampaign
Creates a new deal.
Scheduled
Action
ActiveCampaign
Adds a note to a deal.
Scheduled
Action
ActiveCampaign
Creates a deal task
Scheduled
Action
ActiveCampaign
Updates an existing deal.
Scheduled
Action
ActiveCampaign
Subscribes a Contact to a List it is not currently associated with, or Unsubscribes a Contact from a list is currently associated with.
Scheduled
Action
ActiveCampaign
Creates a custom website or application event.
Scheduled
Action
ActiveCampaign
Finds account by name.
Scheduled
Action
ActiveCampaign
Finds a contact by email address or ID.
Scheduled
Action
ActiveCampaign
Finds an existing deal by title or email.
Scheduled
Action
ActiveCampaign
Looks for a Deal and if found, returns the User that owns the Deal
Scheduled
Action
FuseDesk
Triggers when a FuseDesk case has been resolved and marked as Closed
Instant
Trigger
FuseDesk
Triggers when a new FuseDesk case is created.
Instant
Trigger
FuseDesk
Triggers when a new contact is created in FuseDesk
Instant
Trigger
FuseDesk
Triggers when a contact is updated in FuseDesk
Instant
Trigger
FuseDesk
Triggers when a Department is Added.
Instant
Trigger
FuseDesk
Triggers when a rep is added to FuseDesk.
Instant
Trigger
FuseDesk
Create a new FuseDesk Case
Scheduled
Action
FuseDesk
Updated an existing FuseDesk Case
Scheduled
Action
FuseDesk
Creates a Contact
Scheduled
Action
FuseDesk
Updates a Contact
Scheduled
Action
FuseDesk
Finds an existing Case in FuseDesk
Scheduled
Action
FuseDesk
Finds a Contact
Scheduled
Action
FuseDesk
Finds a Case Tag in FuseDesk
Scheduled
Action
FuseDesk
Finds a Contact
Scheduled
Action

About ActiveCampaign

ActiveCampaign is a customer experience automation (CXA) platform that helps businesses better engage customers. Access pre-built automations that combine email marketing, marketing automation, CRM, & machine learning for powerful segmentation and personalization across social, email, messaging, chat, and text.

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