1.Catches new review
Integrate Google Business Profile to catch each incoming review and capture reviewer metadata and review text for processing.
Notify team about negative reviews in your channel
Automatically monitor new review submissions across Google Business Profile. Get instant alerts when low-rated reviews arrive, qualify for escalation, or include key contextβso you can triage reputation, post context, and notify the right team without manual review monitoring.
How this automation protects your reputation alerts
When low-rated reviews hit your profile, delays can harm trust and customer outcomes. This automation catches new reviews, filters for escalation-worthy ratings, formats messages, and posts them to Slackβso your team can triage fast.
Google Business Profileor swap with your favorite app
2.Filters low-rated reviews
Integrate Filter by Zapier to evaluate rating metadata and continue only for escalation-worthy low-rated reviews.
Filter by Zapieror swap with your favorite app
3.Builds formatted alert
Integrate Formatter by Zapier to map reviewer name, review text, star rating, and location into a concise Slack-ready message.
Formatter by Zapieror swap with your favorite app
4.Sends channel message
Integrate Slack and notification tools to post the formatted alert to your configured team channel with a link to the review.
Slackor swap with your favorite app
Automate your work, your way
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- Apps: Google Business Profile, Formatter by Zapier, Zapier Tables, Filter by Zapier, Email by ZapierSwap with your favorite apps.
Alert on rating changes and update review tracker
Your location ratings lack visibility, leaving reputation managers unable to prioritize responses. Automated alerts and a tracked rating update let coordinators act same day.
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Create daily press mention records for your team
Your press mentions stream in untracked, leaving PR managers without quick summaries or sentiment for outreach. It produces structured summaries and sentiment records in your table for same-day review.
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Create mention records for analyst review and triage
Your social mentions about target tickers and company sentiment often go untracked, leaving screening and outreach blind. Analysts can act on new mentions within minutes.
- Apps: Facebook Pages, Formatter by Zapier, Google Sheets, Filter by Zapier, Email by Zapier, ServiceTitanSwap with your favorite apps.
Create urgent task for negative social reviews by branch
Your social reviews arrive untriaged, leaving branches with unresolved negative feedback. This routes items to a branch task so teams respond and reputation is restored same day.
- Apps: Schedule by Zapier, Code by Zapier, Zoho AnalyticsSwap with your favorite apps.
Import daily reviews into analytics table for marketing
Your review feed is unstructured, so reviews and replies aren't captured for reporting. Gain consolidated review rows for marketing ops to monitor sentiment and act same day.
- Apps: RSS by Zapier, AI by Zapier, Filter by Zapier, Google SheetsSwap with your favorite apps.
Log relevant community mentions to central mentions sheet
Your monitored community mentions go untracked, hiding product signals and support requests from marketing. Your team triages issues and acts the same day.
- Apps: Google Business Profile, Zapier Tables, Formatter by Zapier, Filter by Zapier, Email by ZapierSwap with your favorite apps.
Notify marketing and ops when location rating changes
Your location rating updates go untracked, leaving reputation swings unnoticed and managers without context. Notifies your marketing and ops teams so they can respond the same day.
- Apps: Google Business Profile, Filter by Zapier, SlackSwap with your favorite apps.
Notify team of critical customer reviews instantly
Low-rated Google Business reviews slip by unnoticed, leaving feedback untriaged and harming local reputation. Get instant internal alerts so managers and front-desk staff can respond same day.
- Apps: SurveyMonkey, Filter by Zapier, Microsoft Excel, Microsoft OutlookSwap with your favorite apps.
Notify team of negative reviews and log them
Your survey reviews arrive without structured logging or owner assignment, leaving reputation issues untracked. Your team can triage negative reviews and respond same day.
- Apps: Google Business Profile, Filter by Zapier, SlackSwap with your favorite apps.
Post low local reviews to your team channel
You miss early negative reviews for your local listings, leaving managers unable to triage reputation issues quickly. Capture and route each low star review to your team for same-day follow-up.
- Apps: RSS by Zapier, Code by Zapier, Filter by Zapier, AI by Zapier, SlackSwap with your favorite apps.
Post negative article alerts to your ops channel
Your RSS items with client-sensitive headlines can cause ads to appear alongside negative conflict reporting and damage advertiser trust. You'll get vetted alerts so teams can block inventory same day.
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Explore all reputation monitoring automations
Protect brand trust with automated mention tracking, review alerts, and feedback routing
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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