Put Phone2 to work with AI and enterprise-grade automation
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Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Incoming Call Answered
Triggers when a SIP user or the AI agent picks up an inbound call. Outbound calls and callflow auto-answer (IVR pickup with no human) do not fire this.
Try ItTriggerInstant - Incoming Call Missed
Triggers when an inbound call to a phone number ends without being answered or forwarded. Use to send a follow-up SMS, create a CRM task, or alert a Slack channel.
Try ItTriggerInstant - Incoming Message Received
Triggers when a new inbound SMS or MMS is received on a phone number in your workspace.
Try ItTriggerInstant - Outgoing Call Started
Triggers when a user in your workspace starts dialing an outbound call.
Try ItTriggerInstant
- Incoming Call Completed
Triggers when an inbound call reaches its final disposition (ended, missed, rejected, or errored). Includes who answered (SIP user or AI agent) when applicable.
Try ItTriggerInstant - Incoming Call Received
Triggers when an inbound call starts ringing on a phone number. Useful for live dashboards or routing logic that needs to react before pickup.
Try ItTriggerInstant - Outgoing Call Completed
Triggers when an outbound call reaches its final disposition (ended, errored). Includes the user who placed the call and the duration.
Try ItTriggerInstant - Outgoing Message Delivered
Triggers when the carrier confirms delivery of an outbound SMS/MMS. Non-final statuses (sent, queued) do not fire.
Try ItTriggerInstant
For builders
Let your AI safely access Phone2
Go beyond Zap workflows. Install Zapier in your AI to call Phone2 actions directly from your agents—with governance built in. Authenticate once. Revoke access anytime.
Call actions in natural language with Zapier MCP
Act in Phone2 from your AI—no exposed credentials, and you control which actions your AI can touch. One install covers 9,000+ other apps.
Example actions on this page
Works with
Claude · ChatGPT · Cursor · Any MCP-compatible AI
Work in code with the Zapier SDK
Expose Phone2 actions from backend services, scripts, or agent code. Zapier handles the OAuth and scoped permissions. Access 9,000+ apps, plus thousands more with .fetch().
Install
npm install @zapier/zapier-sdk npm install -D @zapier/zapier-sdk-cli zapier-sdk login # create a Phone2 connection @ https://zapier.com/app/assets/connections
Run an action
// Typescript
import { createZapierSdk } from "@zapier/zapier-sdk";
const zapier = createZapierSdk();
const { data: connection } = await zapier.findFirstConnection({ app: "phone2", owner: "me" });
await zapier.runAction({
app: 'phone2',
action: 'create_contact',
connection: connection.id,
input: {
{inputKeyValuePairs}
},
});Direct API calls to raw endpoints through fetch are not yet subject to org-level app and action restrictions.










