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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Incoming Call Answered" from Phone2.

Add your action

An action happens after the trigger—such as "Create or Update Contact" in Quo.

You’re connected!

Zapier seamlessly connects Phone2 and Quo, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Incoming Call Answered
Triggers when a SIP user or the AI agent picks up an inbound call. Outbound calls and callflow auto-answer (IVR pickup with no human) do not fire this.
Trigger
Instant
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Incoming Call Missed
Triggers when an inbound call to a phone number ends without being answered or forwarded. Use to send a follow-up SMS, create a CRM task, or alert a Slack channel.
Trigger
Instant
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Incoming Message Received
Triggers when a new inbound SMS or MMS is received on a phone number in your workspace.
Trigger
Instant
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Outgoing Call Started
Triggers when a user in your workspace starts dialing an outbound call.
Trigger
Instant
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Call Recording Completed
Triggers when a call recording is finalised and attached to a call.
Trigger
Instant
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- Team
  Required
- Call
  Required
Action
Search
- Team
  Required
- Skip
- Page Size
Action
Search

- Team
  Required
- Conversation
  Required
- Skip
- Page Size
Action
Search
- Select Phone Numbers
  Required
Trigger
Instant
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- Select Phone Numbers
  Required
Trigger
Instant
Try It
- User Id
Trigger
Polling
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- Phone Numbers
  Required
Trigger
Instant
Try It
- ID
- First Name
- Last Name
- Company
- Job Title
- Phone Numbers
- Email Addresses
- Share With
Action
Write
- Call Id
  Required
Action
Search
- Call Id
  Required
Action
Search
- Select Phone Number
  Required
- User Id
- Participants
  Required
- Created After
- Created Before
- Max Results
  Required
- Page Token
Action
Search
- Select Phone Number
  Required
- User Id
- Participants
- Created After
- Created Before
- Max Results
  Required
- Page Token
Action
Search

Incoming Call Completed
Triggers when an inbound call reaches its final disposition (ended, missed, rejected, or errored). Includes who answered (SIP user or AI agent) when applicable.
Trigger
Instant
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Incoming Call Received
Triggers when an inbound call starts ringing on a phone number. Useful for live dashboards or routing logic that needs to react before pickup.
Trigger
Instant
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Outgoing Call Completed
Triggers when an outbound call reaches its final disposition (ended, errored). Includes the user who placed the call and the duration.
Trigger
Instant
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Outgoing Message Delivered
Triggers when the carrier confirms delivery of an outbound SMS/MMS. Non-final statuses (sent, queued) do not fire.
Trigger
Instant
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- Phone Number (E.164)
  Required
- First Name
- Last Name
- Email
- Company
Action
Write
- Team
  Required
- Conversation
  Required
- Message
  Required
Action
Search
- Team
  Required
- Skip
- Page Size
Action
Search
- Skip
- Page Size
Action
Search
- Select Phone Numbers
Trigger
Instant
Try It
- Select Phone Numbers
  Required
Trigger
Instant
Try It
- Phone Numbers
  Required
Trigger
Instant
Try It
- Select Phone Numbers
  Required
Trigger
Instant
Try It
- From
  Required
- To
  Required
- Message
  Required
- Mark conversation as done
Action
Write
- Call Id
  Required
Action
Search
- id
  Required
Action
Search
- Select Phone Numbers
- User Id
- Created After
- Created Before
- Exclude Inactive
- Updated After
- Updated Before
- Max Results
- Page Token
Action
Search
- User Id
Action
Search

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25m

Customers have created over 25 million Zaps on the platform

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The average user takes less than 6 minutes to set up a Zap

Connect Phone2 and Quo to integrate crucial parts of your business

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Make work flow with AI

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Learn about AI automation

About Phone2

Phone2 is a cloud phone system for business teams with calling, SMS/MMS, shared team inboxes, call recordings, and AI-generated transcripts in one workspace.

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Related categories

Phone & SMS

About Quo

Quo is a next-generation phone system to engage customers, collaborate with your team, and scale your reach with AI — without losing the personal touch.

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