Parseur + SolarWinds Service Desk

Parseur + SolarWinds Service Desk integrations

Create new SolarWinds Service Desk incidents from alert emails processed by Parseur

With so many pings and notifications during the day, you may start to tune them out and miss something important. For instance, email notifications from your monitoring systems regarding a website being down or a problem with one of your backup tasks. With Parseur you can extract alert notification information coming from multiple emails channels, all in a few clicks. Then, use this Zapier integration to send the extracted alert to SolarWinds Service Desk and create a new incident.

When this happens...
New Document ProcessedTriggers when a new document is successfully parsed. Tables, if present, are flattened.
TriggerInstant
automatically do this!
Create IncidentAdd a new incident to your service desk.
ActionWrite

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More things you can do with Parseur and SolarWinds Service Desk

Discover other triggers and actions you can use with Parseur and SolarWinds Service Desk

- Mailbox
  Required
Trigger
Instant
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- Mailbox
  Required
Trigger
Instant
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- Mailbox
  Required
- Table field
  Required
Trigger
Instant
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- Mailbox
  Required
- Name
  Required
- From
- Content
Action
Write
New Asset
New asset in your inventory.
Trigger
Polling
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New Contract
New contract was added.
Trigger
Polling
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New Incident
Triggers when a new incident is created.
Trigger
Polling
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New Release
New release in your service desk.
Trigger
Polling
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New Task
Triggers when a new task is created.
Trigger
Polling
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- Name
  Required
- Manufacturer
  Required
- Type
  Required
- Status
  Required
- Model
- Serial Number
- Asset ID
- IP Address
- Description
- Owner's Email Address
- User's Email Address
- Site
- Department
Action
Write
- Name
  Required
- Manufacturer Name
  Required
- Status
  Required
- License Type
  Required
- Start Date
- End Date
- Note
- Site
- Department
Action
Write
- Title
  Required
- Priority
  Required
- Requester's Email Address
  Required
- Description
- Assign to User by Email Address
- Due Date
- Site
- Department
- Related Problem Number
- Category
- Subcategory
Action
Write
- Requester's Email Address
  Required
- State
  Required
- Title
  Required
- Description
- Plan
- Build
- Deploy
- Assignee Email Address
- Approver Email Address
- Priority
- Site
- Department
- Planned Start
- Planned End
Action
Write
- Email
  Required
- First Name
- Last Name
- Phone Number
- Site
- Department
- Role
Action
Write

- Mailbox
  Required
Trigger
Instant
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- Mailbox
  Required
Trigger
Instant
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New Mailbox
Triggers when a new mailbox is created.
Trigger
Polling
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- Mailbox
  Required
- File
  Required
- File name and extension
Action
Write
New Change
New change in your service desk.
Trigger
Polling
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New Hardware
New hardware in your inventory.
Trigger
Polling
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New Problem
New problem in your service desk.
Trigger
Polling
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New Risk
New risk was detected.
Trigger
Polling
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New User
New user in your account.
Trigger
Polling
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- Title
  Required
- State
  Required
- Requester's Email Address
  Required
- Priority
  Required
- Description
- Assignee Email Address
- Site
- Department
- Approver Email Address
- Change Plan
- Test Plan
- Rollback Plan
- Planned Start
- Planned End
- Related Release Number
- Related Problem Number
Action
Write
- Name
  Required
- Serial
  Required
- IP Address
- Category
- Status
- Manufacturer
- Site
- Department
- Tag
- Owner's Email Address
Action
Write
- Requester's Email Address
  Required
- State
  Required
- Title
  Required
- Description
- Root Cause
- Symptoms
- Workaround
- Assignee Email Address
- Priority
- Site
- Department
Action
Write
- State
  Required
- Name
  Required
- Description
- Appear on Portal Home
- Related Incident Number
Action
Write

About Parseur

Send documents such as emails, PDFs and spreadsheets to your custom Parseur mailbox and extract any data.

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Documents

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Mailparser

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About SolarWinds Service Desk

Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.

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Customer Support