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PagerDuty + Twilio

Trigger incidents on PagerDuty for recordings on Twilio

If you can't afford to let any of those Twilio recordings go unheard on PagerDuty, use this Twilio PagerDuty integration to seamlessly connect the two services. It will trigger for each new recording on Twilio when active, automatically adding an incident to PagerDuty on the relevant service so you can trust in a reliable workflow from then on.

If you can't afford to let any of those Twilio recordings go unheard on PagerDuty, use this Twilio PagerDuty integration to seamlessly connect the two services. It will trigger for each new recording on Twilio when active, automatically adding an incident to PagerDuty on the relevant service so you can trust in a reliable workflow from then on.

  1. When this happens...
    TwilioTwilio
    New Recording

    Triggered when a new recording is available on your account.

    TriggerScheduled
  2. automatically do this!
    PagerDutyPagerDuty
    Add Trigger Event

    Trigger an incident in PagerDuty with this Incident Key.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Twilio triggers, actions, and search

    New Phone Number

    Triggered when you add a new phone number.

    Trigger
    Scheduled
    Try It
  • Twilio triggers, actions, and search

    New Recording

    Triggered when a new recording is available on your account.

    Trigger
    Scheduled
    Try It
  • Twilio triggers, actions, and search

    New Transcription

    Triggered when a new transcription is available on your account.

    Trigger
    Scheduled
    Try It
    • From NumberRequired

    • Alphanumeric Sender ID

    • To NumberRequired

    • MessageRequired

    • Media Url

    • Send Large Messages?

    Action
    Write
  • Twilio triggers, actions, and search

    New Call

    Triggered when a call is finished on your Twilio number.

    Trigger
    Instant
    Try It
    • To NumberRequired

    • Apply US Prefix

    Trigger
    Scheduled
    Try It
    • From NumberRequired

    • To NumberRequired

    • MessageRequired

    • Voice

    • Language

    • Send Digits

    Action
    Write
    • Api Docs Info

    • HTTP MethodRequired

    • URLRequired

    • Query String Parameters

    • Headers

    • Additional Request Headers

    • Body

    Action
    Write
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About PagerDuty

In an always-on world, teams trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. PagerDuty is the central nervous system for a company's digital operations. PagerDuty identifies issues and opportunities in real time and brings together the right people to respond to problems faster and prevent them in the future. From digital disruptors to Fortune 500 companies, over 12,000 businesses rely on PagerDuty to help them continually improve their digital operations-so their teams can spend less time reacting to incidents and more time building for the future.
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twilio logo
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About Twilio

An easy tool for developers to send and receive SMS and voice calls.

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