When this happens...
TwilioNew Recording
Then do this...
PagerDutyAdd Trigger Event

If you can't afford to let any of those Twilio recordings go unheard on PagerDuty, use this Twilio PagerDuty integration to seamlessly connect the two services. It will trigger for each new recording on Twilio when active, automatically adding an incident to PagerDuty on the relevant service so you can trust in a reliable workflow from then on.

How It Works

  1. A new recording is made on Twilio
  2. Zapier automatically triggers an incident on PagerDuty

What You Need

  • Twilio account
  • PagerDuty account

Why Zapier?


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It's easy to connect PagerDuty + Twilio and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New or Updated Incident

Triggers when new incidents are created, or when existing incidents change state.

Add Acknowledge Event

Acknowledge the incident with this Incident Key.

New Recording

Triggered when a new recording is available on your account.

Add Trigger Event

Trigger an incident in PagerDuty with this Incident Key.

New Transcription

Triggered when a new transcription is available on your account.

Add Resolve Event

Resolve the incident with this Incident Key.

New Call

Triggered when a call is finished on your Twilio number.

Call Phone

Call a number or numbers and say a message.


Triggered when an SMS is sent to your Twilio number.

Send SMS

Send a SMS to a number or numbers.

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Become a Zapier Integration Partner

PagerDuty is the leading digital operations management platform for businesses, that integrates with ITOps and DevOps monitoring stacks to improve operational reliability and agility. From enriching and aggregating events to correlating them into actionable incidents, PagerDuty provides insights so you can intelligently respond to critical disruptions for exceptional customer experience. With hundreds of native integrations with monitoring and collaboration tools, automated scheduling, advanced reporting, and guaranteed reliability, PagerDuty is trusted by thousands of organizations globally to increase business and employee efficiency.

Learn More

An easy tool for developers to send and receive SMS and voice calls.

See Twilio Integrations