Soul Machines + Zendesk

Add new Soul Machines AI feedback to Zendesk tickets

Automatically feed triage insights from AI-led conversations in Soul Machines directly into your Zendesk queue without any added clicks or keystrokes. This Zap allows you to turn asynchronous touchpoints into usable intel, effortlessly.

Automatically feed triage insights from AI-led conversations in Soul Machines directly into your Zendesk queue without any added clicks or keystrokes. This Zap allows you to turn asynchronous touchpoints into usable intel, effortlessly.

  1. When this happens...
    Soul MachinesSoul Machines
    Interaction Completed

    Triggers when a Soul Machines Agent completes an interaction.

    TriggerInstant
  2. automatically do this...
    ZendeskZendesk
    Find Ticket(s)

    Finds an existing ticket. With line item support for multiple tickets resulting from a query.

    ActionSearch
  3. then do this!
    ZendeskZendesk
    Add Comment to Ticket

    Add a Comment to an existing Ticket.

    ActionWrite
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Supported triggers and actions

    • Avatar

    • Agent Name

    • RoleRequired

    • Interaction ToneRequired

    • Interaction PurposeRequired

    • Interaction Context

    • ObjectivesRequired

    • ResultsRequired

    • Event NameRequired

    Action
    Write
    • TagsRequired

    Trigger
    Polling
    Try It
    • Organization

    Trigger
    Polling
    Try It
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soul-machines logo

About Soul Machines

Soul Machines is a platform for creating embodied AI agents that interact through lifelike video conversations.

Related categories

  • AI Tools
zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn more

Related categories

  • Customer Support

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