Zendesk + Soul Machines
Run support triage AI video calls via Soul Machines for newly tagged Zendesk tickets
Let an AI avatar handle the first step of support. When a new Zendesk ticket is tagged with triage_required, this Zap creates a Soul Machines video call to clarify the issue, set expectations, and route the user to the right resource—saving your team time and improving response quality.
Let an AI avatar handle the first step of support. When a new Zendesk ticket is tagged with triage_required, this Zap creates a Soul Machines video call to clarify the issue, set expectations, and route the user to the right resource—saving your team time and improving response quality.
- When this happens...New Tag Added to Ticket
Triggers when a new tag is added to a ticket.
- automatically do this...Create an Interaction
Create an Interaction with an optional set of objectives for the agent to achieve
- then do this!Add Comment to Ticket
Add a Comment to an existing Ticket.
- Free forever for core features
- 14 day trial for premium features & apps
About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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About Soul Machines
Soul Machines is a platform for creating embodied AI agents that interact through lifelike video conversations.