Servicedialog Chat Integrations

Name: Zapier
Availability: InStock

Beta

Communication

Put Servicedialog Chat to work with AI and enterprise-grade automation

Automate smarter with Servicedialog Chat and scale with confidence. Zapier is built for enterprise-grade security, compliance, and performance.

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Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Business Closed
Triggers when the business closes based on the configured opening times.
Trigger
Instant
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Conversation Snoozed
Triggers when the configured snooze time for a conversation is reached.
Trigger
Instant
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New Message Reaction
Triggers when a customer changes the reaction of a message.
Trigger
Instant
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WhatsApp Templates Updated
Triggers when any of your WhatsApp templates change. E.g. WhatsApp approves a new template.
Trigger
Instant
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- Conversation ID
  Required
- Reference Message ID
- Audio File
  Required
Action
Write

- Conversation ID
  Required
- Message ID
  Required
Action
Write
- Conversation ID
  Required
- Reference Message ID
- Image Caption
- Image File
  Required
Action
Write

- Profile ID
  Required
- Opt In/Out
  Required
Action
Write
- Conversation ID
  Required
- Pinned
  Required
Action
Write
- Conversation ID
  Required
- Minutes
  Required
Action
Write
- Conversation ID
  Required
- Status
  Required
Action
Write
- Conversation ID
  Required
- Reference Message ID
- Video Caption
- Video File
  Required
Action
Write
- Conversation ID
  Required
Action
Search
- Filter Channel
Action
Search
- Filter Channel
Action
Search
- Filter Category
- Filter Status
Action
Search
- Filter Channels
- Filter Customer Display IDs
- Filter Customer Profile IDs
Action
Search
- Template ID
  Required
Action
Search

Business Opened
Triggers when the business opens based on the configured opening times.
Trigger
Instant
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New Message
Triggers when a new message is received in a conversation.
Trigger
Instant
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Message Status Updated
Triggers when a status of a message updates. E.g. a customer reads a message. CAUTION: Do not send a new message in this Zap when this trigger is used, you will create a loop.
Trigger
Instant
Try It
- Conversation ID
  Required
- Assigned User ID
  Required
Action
Write
- Conversation ID
  Required
- Formatted Name
  Required
- Phone Number
Action
Write
- Conversation ID
  Required
- Reference Message ID
- File Name
- Caption
- Document File
  Required
Action
Write
- Conversation ID
  Required
- Latitude
- Longitude
- Address
- Name
Action
Write
- Conversation ID
  Required
- Mark External
  Required
Action
Write
- Phone Number
  Required
- Customer Name
  Required
- Agent ID
- Template Name
  Required
- Template Language
  Required
- Template Components
Action
Write
- Conversation ID
  Required
- Reference Message ID
- Text Content
  Required
Action
Write
- Profile ID
  Required
- Field
  Required
- Value
  Required
Action
Write
- Agent ID
  Required
Action
Search
- Customer ID
  Required
Action
Search
- Filter Status
- Filter Channel
- Order by Pinned Conversations
- Order by Unread Conversations
- Order by Latest Message
- Hide Empty
Action
Search
- Conversation ID
  Required
Action
Search
- Conversation ID
  Required
- Message ID
  Required
Action
Search
- Conversation ID
  Required
- Query
  Required
- Not Older Than Days
  Required
Action
Search

Servicedialog Chat Help & Support

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About Servicedialog Chat

Servicedialog Chat is a bridge to your multi-channel messenger.

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