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Airtable
Databases
ActiveCampaign
Marketing Automation
Airtable
Databases
ActiveCampaign
Marketing Automation
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Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- Business Closed
Triggers when the business closes based on the configured opening times.
Try ItTriggerInstant - Conversation Snoozed
Triggers when the configured snooze time for a conversation is reached.
Try ItTriggerInstant - New Message Reaction
Triggers when a customer changes the reaction of a message.
Try ItTriggerInstant - WhatsApp Templates Updated
Triggers when any of your WhatsApp templates change. E.g. WhatsApp approves a new template.
Try ItTriggerInstant
- Business Opened
Triggers when the business opens based on the configured opening times.
Try ItTriggerInstant - New Message
Triggers when a new message is received in a conversation.
Try ItTriggerInstant - Message Status Updated
Triggers when a status of a message updates. E.g. a customer reads a message. CAUTION: Do not send a new message in this Zap when this trigger is used, you will create a loop.
Try ItTriggerInstant - Conversation IDRequired
- Assigned User IDRequired
ActionWrite
For builders
Let your AI safely access Servicedialog Chat
Go beyond Zap workflows. Install Zapier in your AI to call Servicedialog Chat actions directly from your agents—with governance built in. Authenticate once. Revoke access anytime.
No code
Install Zapier MCPCall actions in natural language with Zapier MCP
Act in Servicedialog Chat from your AI—no exposed credentials, and you control which actions your AI can touch. One install covers 9,000+ other apps.
Example actions on this page
Works with
Claude · ChatGPT · Cursor · Any MCP-compatible AI
Code
Open the SDK docsWork in code with the Zapier SDK
Expose Servicedialog Chat actions from backend services, scripts, or agent code. Zapier handles the OAuth and scoped permissions. Access 9,000+ apps, plus thousands more with .fetch().
Install
npm install @zapier/zapier-sdk npm install -D @zapier/zapier-sdk-cli zapier-sdk login # create a Servicedialog Chat connection @ https://zapier.com/app/assets/connections
Run an action
// Typescript
import { createZapierSdk } from "@zapier/zapier-sdk";
const zapier = createZapierSdk();
const { data: connection } = await zapier.findFirstConnection({ app: "servicedialog-chat", owner: "me" });
await zapier.runAction({
app: 'servicedialog-chat',
action: 'assign_user',
connection: connection.id,
input: {
{inputKeyValuePairs}
},
});Direct API calls to raw endpoints through fetch are not yet subject to org-level app and action restrictions.
Servicedialog Chat Help & Support
Common questions
Related categories