Hiver + Slack

Notify on Slack with channel messages for every new csat rating received in Hiver

Boost the efficiency of your customer service teams with this workflow. Whenever there is a new CSAT rating received in Hiver, this automation will swiftly share the updates as a channel message on Slack. It makes sure your team stays informed in real-time to improve customer experience, minimizing delays and enhancing communication practices.

When this happens...
New CSAT Rating Received
Triggers when a CSAT rating is received for a conversation.
TriggerInstant
automatically do this!
Send Channel Message
Triggers when a new message is posted to a specific #channel you choose.
ActionWrite

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Supported triggers and actions

What does this mean?

- Shared MailboxRequired
- Tags
- Assignee
- Status
- Directory Contact
- Company
- Update Types
Trigger
Instant
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- Shared MailboxRequired
- Tags
- Assignee
- Status
- Directory Contact
- Company
Trigger
Instant
Try It
- Shared MailboxRequired
- Tags
- Assignee
- Status
- Directory Contact
- Company
Trigger
Instant
Try It
- Shared MailboxRequired
- Tags
- Assignee
- SLA Policy
- Directory Contact
- Company
Trigger
Instant
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- Shared MailboxRequired
- Tags
- Assignee
- SLA Policy
- Directory Contact
- Company
Trigger
Instant
Try It

- Trigger for Bot Messages?
Trigger
Instant
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- ChannelRequired
- Trigger for Bot Messages?
Trigger
Instant
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- Channel
- User Name
- Shared
Trigger
Instant
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- ChannelRequired
- Trigger for Bot Messages?
Trigger
Instant
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- Reaction
- Channel
- User
Trigger
Instant
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New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
Try It
- ChannelRequired
- UsersRequired
Action
Write
- Send Multi Message
- Message TextRequired
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap Id
Action
Write
- ChannelRequired
- Message TextRequired
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap Id
- File
- Thread
- Send Channel Message?
Action
Write
- First Name
- Last Name
- Title
- Email
- User
Action
Write
- Raw Request User Info
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
- EmailRequired
- Return Raw Results?
Action
Search
- Full NameRequired
- Return Raw Results?
Action
Search

- Shared MailboxRequired
- Tags
- Assignee
- Status
- Directory Contact
- Company
Trigger
Instant
Try It
- Shared MailboxRequired
- Tags
- Assignee
- Status
- Directory Contact
- Company
Trigger
Instant
Try It
- Shared MailboxRequired
- Tags
- Assignee
- Status
- Directory Contact
- Company
Trigger
Instant
Try It
- Shared MailboxRequired
- Tags
- Assignee
- SLA Policy
- Directory Contact
- Company
Trigger
Instant
Try It
- Shared MailboxRequired
- Tags
- Assignee
- SLA Policy
- Directory Contact
- Company
Trigger
Instant
Try It
New Channel
Triggers whenever a new #channel is created.
Trigger
Instant
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- Include Alias
Trigger
Instant
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- User Name
- Highlight Word
- Trigger for Bot Messages?
Trigger
Instant
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New Pushed Message
Triggers when you click the "Push to Zapier" button from a message in Slack.
Trigger
Instant
Try It
New Saved Message
Triggers when you save a message.
Trigger
Instant
Try It
- TextRequired
- Remind when?Required
- Remind who?
Action
Write
- ChannelRequired
- Message TextRequired
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap Id
- File
- Thread
- Send Channel Message?
Action
Write
- Channel NameRequired
Action
Write
- ChannelRequired
- TopicRequired
Action
Write
- Status Text
- Status Emoji
- Expiration Time
Action
Write
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
Write
- Search QueryRequired
- Sort By
- Sort Direction
Action
Search
- IDRequired
- Return Raw Results?
Action
Search
- UsernameRequired
- Return Raw Results?
Action
Search

About Hiver

Hiver is a Gmail-based helpdesk that helps customer service teams easily access, assign and track customer emails on shared mailboxes.

Help

Related categories

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CRM (Customer Relationship Management)

Front

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Learn more Help

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PRODUCTS

CAPABILITIES

By team

Hiver + Slack

Notify on Slack with channel messages for every new csat rating received in Hiver

Conversation Updated

Tags

Assignee

Status

Directory Contact

Company

Update Types

New Email Sent or Received

Shared MailboxRequired

Tags

Assignee

Status

Directory Contact

Company

New Outbound Conversation

Shared MailboxRequired

Tags

Assignee

Status

Directory Contact

Company

First Response SLA Due Soon

Shared MailboxRequired

Tags

Assignee

SLA Policy

Directory Contact

Company

Resolution SLA Due Soon

Shared MailboxRequired

Tags

Assignee

SLA Policy

Directory Contact

Company

New Public Message Posted Anywhere

Trigger for Bot Messages?

New Message Posted to Channel

ChannelRequired

Trigger for Bot Messages?

New File

Channel

User Name

Shared

New Message Posted to Private Channel

ChannelRequired

Trigger for Bot Messages?

New Reaction Added

Reaction

Channel

User

New User

Invite User To Channel

ChannelRequired

UsersRequired

Send Direct Message

Send Multi Message

Message TextRequired

Send as a bot?

Bot Name

Bot Icon

Include a link to this Zap?

Attach Image by URL

Auto-Expand Links?

Link Usernames and Channel Names?

Schedule At

Zap Id

Send Private Channel Message

ChannelRequired

Message TextRequired

Send as a bot?

Bot Name

Bot Icon

Include a link to this Zap?

Attach Image by URL