Hiver + Slack

Send Slack direct messages when Hiver conversations are updated

Stay on top of important conversations and ensure quick responses with this Hiver and Slack workflow. Whenever a conversation is updated in Hiver, it will automatically send a direct message in Slack to keep you informed. This simple automation helps you stay connected to your communication channels and maintain efficient collaboration with your team.

When this happens...
Conversation Updated
Triggers when a conversation's status, assignee, contact, or tags are modified.
TriggerInstant
automatically do this!
Send Direct Message
Sends a direct message to a user or yourself from the Slackbot. Can also schedule a message for later.
ActionWrite

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Supported triggers and actions

- Shared MailboxRequired
- Tags
- Assignee
- Status
- Directory Contact
- Company
- Update Types
Trigger
Instant
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- Shared MailboxRequired
- Tags
- Assignee
- Status
- Directory Contact
- Company
Trigger
Instant
Try It
- Shared MailboxRequired
- Tags
- Assignee
- Status
- Directory Contact
- Company
Trigger
Instant
Try It
- Shared MailboxRequired
- Tags
- Assignee
- SLA Policy
- Directory Contact
- Company
Trigger
Instant
Try It
- Shared MailboxRequired
- Tags
- Assignee
- SLA Policy
- Directory Contact
- Company
Trigger
Instant
Try It
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
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- ChannelRequired
- Trigger for Bot Messages?
- Optimized data
Trigger
Instant
Try It
- Channel
- User Name
- Shared
Trigger
Instant
Try It
- Search QueryRequired
- Optimized data
Trigger
Polling
Try It
- Zap Identifier
- Access type
Trigger
Instant
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New Saved Message
Triggers when you save a message.
Trigger
Instant
Try It
- TextRequired
- Remind when?Required
- Remind who?
Action
Write
- ChannelRequired
- Add Zapier app to channel automatically?
- Message TextRequired
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- File
- Thread
- Send Channel Message?
- Zap Id
Action
Write
- Channel NameRequired
Action
Write
- ChannelRequired
- TopicRequired
Action
Write
- Status Text
- Status Emoji
- Expiration Time
Action
Write
Delete Message
This action deletes an existing message in a specific channel on Slack. You need to provide the channel ID and the message timestamp as inputs.
Action
Write
Remove User from Channel
This action removes a specified user from a specified channel in Slack.
Action
Write
Find Public Channel
This action will find a public channel in Slack using either the channel's ID or name.
Action
Write
Get Message by Timestamp
This action retrieves a specific message from a conversation history in Slack using the message's timestamp.
Action
Write
- EmailRequired
- Return Raw Results?
Action
Search
- Full NameRequired
- Return Raw Results?
Action
Search

- Shared MailboxRequired
- Tags
- Assignee
- Status
- Directory Contact
- Company
Trigger
Instant
Try It
- Shared MailboxRequired
- Tags
- Assignee
- Status
- Directory Contact
- Company
Trigger
Instant
Try It
- Shared MailboxRequired
- Tags
- Assignee
- Status
- Directory Contact
- Company
Trigger
Instant
Try It
- Shared MailboxRequired
- Tags
- Assignee
- SLA Policy
- Directory Contact
- Company
Trigger
Instant
Try It
- Shared MailboxRequired
- Tags
- Assignee
- SLA Policy
- Directory Contact
- Company
Trigger
Instant
Try It
New Channel
Triggers when a new #channel is created.
Trigger
Instant
Try It
- Include Alias
Trigger
Instant
Try It
- Username
- Highlight Word
- Trigger for Bot Messages?
Trigger
Instant
Try It
- ChannelRequired
- Trigger for Bot Messages?
Trigger
Instant
Try It
- Channel
- Reaction
- User
Trigger
Instant
Try It
New User
Triggers when a new Slack user is created / first joins your org.
Trigger
Instant
Try It
- ChannelRequired
- UsersRequired
Action
Write
- Send Multi Message
- Message TextRequired
- Send as a bot?
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap Id
Action
Write
- ChannelRequired
- Add Zapier app to channel automatically?
- Message TextRequired
- Send as a bot?
- Bot Name
- Bot Icon
- Include a link to this Zap?
- Attach Image by URL
- Auto-Expand Links?
- Link Usernames and Channel Names?
- Schedule At
- Zap Id
- File
- Thread
- Send Channel Message?
Action
Write
- First Name
- Last Name
- Title
- Email
- Display Name
- User
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
Retrieve Thread Messages
This action retrieves all the messages sent to a specific thread in a selected channel.
Action
Write
Create Private Channel
This action creates a private channel in Slack.
Action
Write
Edit Message
This action updates a specific message sent by the same Authenticated user on Slack. You need to provide the Channel ID, the Timestamp of the message to be edited, and the new text for the message.
Action
Write
- Search QueryRequired
- Sort By
- Sort Direction
Action
Search
- IDRequired
- Return Raw Results?
Action
Search
- UsernameRequired
- Return Raw Results?
Action
Search

About Hiver

Hiver is a Gmail-based helpdesk that helps customer service teams easily access, assign and track customer emails on shared mailboxes.

Related categories

Similar apps

About Slack

Slack is a platform for team communication: everything in one place, instantly searchable, available wherever you go. Offering instant messaging, document sharing and knowledge search for modern teams.

Learn more

Related categories

Team Chat

Hiver + Slack

Send Slack direct messages when Hiver conversations are updated

Supported triggers and actions

Conversation Updated

New Email Sent or Received

New Outbound Conversation

First Response SLA Due Soon

Resolution SLA Due Soon

New Public Message Posted Anywhere

New Message Posted to Channel

New File

New Message From Query

New Pushed Message

New Saved Message

Add Reminder

Send Channel Message

Create Channel

Set Channel Topic

Set Status

Delete Message

Remove User from Channel

Find Public Channel

Get Message by Timestamp

Find User by Email

Find User by Name

New CSAT Rating Received

New Inbound Conversation

New Note Created

First Response SLA Overdue

Resolution SLA Overdue

New Channel

New Team Custom Emoji

New Mention

New Message Posted to Private Channel

New Reaction Added

New User

Invite User to Channel

Send Direct Message

Send Private Channel Message

Update Profile

API Request (Beta)

Retrieve Thread Messages

Create Private Channel

Edit Message

Find Message

Find User by ID

Find User by Username

About Hiver

Related categories

Similar apps

Gmail

Streak

Front

About Slack

Related categories

Similar apps

Chatwork

Microsoft Teams

Twist

Related Zap Templates

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