Groove + ProdPad

Create feedback in ProdPad from newly-tagged Groove tickets

Help desk tickets are a great way to gather ideas and other feedback. Import that information auotmatically from your Groove account into ProdPad with just one simple integration.

When this happens...
Ticket Tagged
Triggers when a ticket is tagged.
TriggerInstant
automatically do this!
Create Feedback
Create new feedback
ActionWrite

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Supported triggers and actions

What does this mean?

Agent Invited
Triggers when an agent is created.
Trigger
Instant
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- Linkedin Username
- Twitter Username
- Company Name
- Email
- Website
Trigger
Instant
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Note Added
Triggers when a note is added to a ticket.
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Closed By
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It

- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- State
- Assignee
- Assigned Group
- Customer Name
- Priority
- Closed By
- Mailbox
Trigger
Instant
Try It

- Ticket NumberRequired
- MessageRequired
Action
Write
- Ticket NumberRequired
Action
Write
- Ticket NumberRequired
Action
Write
- IdeaRequired
Trigger
Scheduled
Try It
- Name
- Persona
- Job Role
- Company
- External URL
- External ID
- Tags
Trigger
Scheduled
Try It
- Workflow Status
- Tags
- Product
- Persona
- External ID
- State
- Include Associated Feedback
Trigger
Scheduled
Try It
List Products
List all the products in the account
Trigger
Scheduled
Try It
List User Stories
Returns a list of user stories with newest first.
Trigger
Scheduled
Try It
- NameRequired
Trigger
Instant
Try It
- NameRequired
- Unique ID (Email)Required
- About
- Tags
- Personas
- Job Role
- Company
- Link Name
- Link URL
- Link External ID
Action
Write
- Idea Title
- Description
- Business Case - Problem
- Business Case - Value
- Functional Specs
- Notes
- Products
- Personas
- Tags
- Workflow Stage
- Link Name
- Link URL
- External ID
Action
Write
- Contact IDRequired
- Name
- Email
- Company
- Job Role
- Personas
- Tags
- Link Name
- Link URL
- Link External ID
- Phone
- About
Action
Write
- Workflow StageRequired
- IdeaRequired
Action
Write
- External ID
- Email
- External URL
- Contact Name
- Company
- Persona
- Tags
- Job Role
Action
Search
- External ID
- External Url
- Tags
- Workflow Stage
Action
Search
- External ID
- Unique ID (Email)Required
- External URL
- NameRequired
- Company
- Persona
- Tags
- Job Role
- About
- Personas
- Link Name
- Link URL
- Link External ID
Action
Search or write

Agent Replied
Triggers when an agent replies to a ticket.
Trigger
Instant
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Customer Replied
Triggers when a customer replies to a ticket.
Trigger
Instant
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- Assignee
- Assigned Group
- Priority
- Mailbox
Trigger
Instant
Try It
Ticket Deleted
Triggers when a ticket is deleted.
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Priority
- Assignee
- Assigned Group
- Customer Name
- Mailbox
Trigger
Instant
Try It
- Assignee
- Assigned Group
- Customer Name
- Tag
- Mailbox
Trigger
Instant
Try It
- Ticket NumberRequired
- AgentRequired
Action
Write
- BodyRequired
- FromRequired
- ToRequired
- Assignee
- Assigned Group
- Add as Note?
- Send Copy to Customer?
- State
- Tags
- Full Name
- About
- Twitter Handle
- Company Name
- Title
- Phone Number
- Location
- Website URL
- LinkedIn Username
- Subject
Action
Write
- Ticket NumberRequired
- StateRequired
Action
Write
- name
- External URL
- External ID
- Country
- Size
- Value
- City
- Tags
- Include Contacts
- Include Feedback for Contacts
Trigger
Scheduled
Try It
- State
- Company
- Product
- Persona
- Job Role
- Tags
Trigger
Scheduled
Try It
List Personas
List the personas in an account
Trigger
Scheduled
Try It
List Tags
List all the tags available in the account.
Trigger
Scheduled
Try It
- NameRequired
Trigger
Instant
Try It
- NameRequired
- City
- Country
- Size
- Value
- Tags
- Link Name
- Link URL
- External ID
Action
Write
- FeedbackRequired
- ContactRequired
- Ideas
- Tags
- Personas
- Products
- Name
- External Link URL
- External Link External ID
- Contact Name
- Contact Email
Action
Write
- Company IDRequired
- Name
- City
- Country
- Size
- Value
- Tags
- Contacts
- Link Name
- Link URL
- Link External ID
Action
Write
- Feedback IDRequired
- Feedback
- State
- External ID
- External Link Name
- External Link URL
Action
Write
- Company Name
- External ID
- External URL
- Tags
- Country
- Size
- Value
- City
Action
Search
- External URL
- External ID
- State
- Company
- Company Size
- Company Country
- Company Value
- Contact
- Product
- Persona
- Job Role
- Tags
Action
Search
- NameRequired
- External ID
- External URL
- Tags
- Country
- Size
- Value
- City
- Link Name
- Link URL
- External ID
Action
Search or write
- External URL
- External ID
- State
- Company
- Company Size
- Company Country
- Company Value
- Contact
- Product
- Persona
- Job Role
- Tags
- User NameRequired
- FeedbackRequired
- User Email
- About
- Products
- Personas
- Source
- External Link - Name
- External Link - URL
- External Link - ID
Action
Search or write

About Groove

The simple helpdesk for SaaS and eCommerce businesses.

Learn more Help

Related categories

Customer Support

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About ProdPad

ProdPad is a tool that helps you achieve better products through better product management.

Related categories

Product Management

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Groove + ProdPad

Create feedback in ProdPad from newly-tagged Groove tickets

Agent Invited

Customer Added

Linkedin Username

Twitter Username

Company Name

Email

Website

Note Added

Ticket Closed

Priority

Assignee

Assigned Group

Closed By

Customer Name

Mailbox

Ticket Moved

Priority

Assignee

Assigned Group

Customer Name

Mailbox

Ticket Priority Changed

Priority

Assignee

Assigned Group

Customer Name

Mailbox

Ticket State Changed

State

Assignee

Assigned Group

Customer Name

Priority

Closed By

Mailbox

Add Note

MessageRequired

Close Ticket

Ticket NumberRequired

Reopen Ticket

Ticket NumberRequired

List Idea Feedback

IdeaRequired

List Contacts

Name

Persona

Job Role

Company

External URL

External ID

Tags

List Ideas

Workflow Status

Tags

Product

Persona

External ID

State

Include Associated Feedback

List Products

List User Stories

Pushed User Story

NameRequired

Create Contact

NameRequired

Unique ID (Email)Required

About

Tags

Personas

Job Role

Company

Link Name

Link URL

Link External ID

Create Idea