Gmail + Hiver
Send email in Gmail for overdue first response slas in Hiver
Stay on top of your support team's performance with this Hiver and Gmail workflow. When a first response SLA becomes overdue in Hiver, this automation will send an email via Gmail to notify the concerned team members. With timely alerts, you can ensure that customer inquiries are addressed promptly, maintaining a high level of customer satisfaction.
Stay on top of your support team's performance with this Hiver and Gmail workflow. When a first response SLA becomes overdue in Hiver, this automation will send an email via Gmail to notify the concerned team members. With timely alerts, you can ensure that customer inquiries are addressed promptly, maintaining a high level of customer satisfaction.
- When this happens...First Response SLA Overdue
Triggers when a conversation has violated the first response SLA
- automatically do this!Send Email
Triggers when a new e-mail appears in the specified mailbox.
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