When this happens...
KiSSFLOWChange of Workflow Step
Then do this...
FreshserviceCreate Ticket

Want to make sure your support team is responsive to any changes in your KiSSFLOW workflows? Set up this KiSSFLOW Freshservice integration and we'll monitor them, triggering with any new step change as per your indications and automatically creating a new ticket on Freshdesk in response.

How It Works

  1. A new workflow step change happens on KiSSFLOW
  2. Zapier automatically creates a Freshservice ticket

What You Need

  • KiSSFLOW account
  • Freshservice account

Why Zapier?


Get started for free—14 day trial of premium features and apps.


No coding required—automate any of 1,500+ apps in minutes.


Enterprise-level security—connect mission-critical apps.

It's easy to connect Freshservice + KiSSFLOW and requires absolutely zero coding experience—the only limit is your own imagination.

When this happens...
then do this!
New User

Triggers when a new User is created.

Create Requester

Allows you to create a Requester in Freshservice for your support domain.

New Ticket

Triggers when there is a new ticket is created in Freshservice.

Create Ticket

Create a ticket in Freshservice for your domain.

Change of Workflow Step

Triggers when a request in a particular workflow process moves from one step to another step. The action performed to initiate this move like Approve or Reject will be provided as an additional input to the trigger.

Submit a New Request

Initiates a new request for a chosen process , populates requisite fields and then submits the request for processing.

Update Ticket

Triggers when a Ticket is updated.

Create a Draft Request

Creates a new request for a chosen process , populates requisite fields and saves it in the 'Draft' folder of KiSSFLOW.

Update User

Triggers when a user is updated.

Approve a Request

Approve a request to move it to its next step in the workflow process.

Use our free platform to build a single Zapier integration and instantly connect your app with 1,500+ others.

Become a Zapier Integration Partner

Freshservice is an online, cloud-based IT Helpdesk which is ITIL ready.

KiSSFLOW is a Business Process Workflow Automation Software. KiSSFLOW empowers normal users to build workflow automation on their own on a self-service basis without requiring sophisticated technical knowledge. KiSSFLOW is used by department heads of finance, operations and human resources to streamline their functions.

See KiSSFLOW Integrations