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Zapier makes it easy to integrate Discord with Intercom - no code necessary. See how you can get setup in minutes.

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Discord logo
Discord
Discord logo
Discord
1. Choose trigger event
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Intercom
Intercom logo
Intercom
2. Choose action
Discord logo
1. Select the event
Setup
Test
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Discord
Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Message Posted to Channel" from Discord.

Add your action

An action happens after the trigger—such as "Add Note" in Intercom.

You’re connected!

Zapier seamlessly connects Discord and Intercom, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

    • Channel
      Required
    Trigger
    Polling
    Try It
    • Channel type
      Required
    • Emoji
      Required
    • Limitation_notice
    Trigger
    Polling
    Try It
    • Channel
      Required
    • Ignore previously archived Posts?
      Required
    Trigger
    Polling
    Try It
  • Discord triggers, actions, and search
    Role Assigned to User

    Triggers when a role is assigned to a user.

    Trigger
    Polling
    Try It
    • Channel
      Required
    Trigger
    Polling
    Try It
    • Channel type
      Required
    • Member
    Trigger
    Polling
    Try It
    • User
      Required
    • Role
      Required
    Action
    Write

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25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Practical ways you can use Discord and Intercom

Send Discord notifications for new Intercom leads

Keep your team updated on new potential customers. When a new lead is created in Intercom, Zapier sends a channel message in your Discord workspace. This ensures everyone stays informed and can act quickly, improving lead response time and communication.

Business Owner
Try it
Notify Discord when Intercom tickets are updated

Stay in the loop with ticket progress. When a ticket is updated in Intercom, Zapier sends a notification to a specific Discord channel. This keeps support teams aligned, shortens response times, and ensures everyone is aware of critical ticket developments in real-time.

Customer Support Ops
Alert on Discord for new Intercom subscriptions

Monitor unsubscriptions efficiently. When a user unsubscribes from Intercom emails, Zapier sends an alert to a designated Discord channel. This helps the IT team manage email deliverability and track potential customer churn effectively in a centralized location.

IT

Learn how to automate Discord on the Zapier blog

Learn how to automate Intercom on the Zapier blog

Make work flow with AI

Level up your Discord to Intercom integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.
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Frequently Asked Questions about Discord + Intercom integrations

New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Discord and Intercom

How do I integrate Discord with Intercom?

You can integrate Discord with Intercom using automation tools that support both platforms, such as Zapier. You need to create a "Zap" where a trigger in Discord, like a new message in a specific channel, initiates an action in Intercom, such as creating or updating a contact.

What are common triggers for Discord in this integration?

Common triggers for Discord include new messages posted to a channel, user joins or leaves server events. These can initiate various actions within Intercom based on your configured workflows.

Can I update Intercom contacts from Discord?

Yes, you can set up an automated process where certain activities or commands in Discord trigger updates to user contacts in Intercom. This might involve using data collected from the message content or user details.

Is it possible to send alerts to Discord channels from Intercom notifications?

Absolutely. You can configure your integration so that when there's an important notification in Intercom, like a new lead or support ticket, an alert is automatically sent to your specified Discord channel.

How do I handle errors during integration setup?

We suggest checking the logs provided by your automation tool. Errors often arise from incorrect authentication or misconfigured triggers/actions. Make sure all credentials are correct and each step of your workflow is set properly.

Can we automate responses in Discord based on Intercom activity?

Yes, it’s possible to set up automated responses in Discord when specific events occur in Intercom. For example, if a new conversation starts with a high-priority tag, you could have a bot message generated automatically on your server.

Do we need coding skills to integrate these platforms?

Typically no coding skills are required for basic integrations using tools like Zapier which provides a user-friendly interface for setting triggers and actions. However, more complex automations may require custom scripting.

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About Discord
Discord is an all-in-one voice and text chat for gamers.
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Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
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