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Set up your first integration
Quickly connect Discord to Intercom with a Zapier template.
Our most popular template
How Zapier works
Zapier makes it easy to integrate Discord with Intercom - no code necessary. See how you can get setup in minutes.
Choose a trigger
A trigger is the event that starts your Zap—like a "New Message Posted to Channel" from Discord.
Add your action
An action happens after the trigger—such as "Add Note" in Intercom.
You’re connected!
Zapier seamlessly connects Discord and Intercom, automating your workflow.
Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
- ChannelRequired
Try ItTriggerPolling- Channel typeRequired
- EmojiRequired
- Limitation_notice
Try ItTriggerPolling- ChannelRequired
- Ignore previously archived Posts?Required
Try ItTriggerPolling- Role Assigned to User
Triggers when a role is assigned to a user.
Try ItTriggerPolling
- New User Added
Triggers when a new user joins the Discord Server.
Try ItTriggerPolling - ChannelRequired
Try ItTriggerPolling- Channel typeRequired
- Member
Try ItTriggerPolling- UserRequired
- RoleRequired
ActionWrite
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Practical ways you can use Discord and Intercom
Send Discord notifications for new Intercom leads
Keep your team updated on new potential customers. When a new lead is created in Intercom, Zapier sends a channel message in your Discord workspace. This ensures everyone stays informed and can act quickly, improving lead response time and communication.
Business OwnerNotify Discord when Intercom tickets are updated
Stay in the loop with ticket progress. When a ticket is updated in Intercom, Zapier sends a notification to a specific Discord channel. This keeps support teams aligned, shortens response times, and ensures everyone is aware of critical ticket developments in real-time.
Customer Support Ops
Alert on Discord for new Intercom subscriptions
Monitor unsubscriptions efficiently. When a user unsubscribes from Intercom emails, Zapier sends an alert to a designated Discord channel. This helps the IT team manage email deliverability and track potential customer churn effectively in a centralized location.
ITLearn how to automate Discord on the Zapier blog
Learn how to automate Intercom on the Zapier blog
Frequently Asked Questions about Discord + Intercom integrations
New to automation with Zapier? You're not alone. Here are some answers to common questions about how Zapier works with Discord and Intercom
How do I integrate Discord with Intercom?
You can integrate Discord with Intercom using automation tools that support both platforms, such as Zapier. You need to create a "Zap" where a trigger in Discord, like a new message in a specific channel, initiates an action in Intercom, such as creating or updating a contact.
What are common triggers for Discord in this integration?
Common triggers for Discord include new messages posted to a channel, user joins or leaves server events. These can initiate various actions within Intercom based on your configured workflows.
Can I update Intercom contacts from Discord?
Yes, you can set up an automated process where certain activities or commands in Discord trigger updates to user contacts in Intercom. This might involve using data collected from the message content or user details.
Is it possible to send alerts to Discord channels from Intercom notifications?
Absolutely. You can configure your integration so that when there's an important notification in Intercom, like a new lead or support ticket, an alert is automatically sent to your specified Discord channel.
How do I handle errors during integration setup?
We suggest checking the logs provided by your automation tool. Errors often arise from incorrect authentication or misconfigured triggers/actions. Make sure all credentials are correct and each step of your workflow is set properly.
Can we automate responses in Discord based on Intercom activity?
Yes, it’s possible to set up automated responses in Discord when specific events occur in Intercom. For example, if a new conversation starts with a high-priority tag, you could have a bot message generated automatically on your server.
Do we need coding skills to integrate these platforms?
Typically no coding skills are required for basic integrations using tools like Zapier which provides a user-friendly interface for setting triggers and actions. However, more complex automations may require custom scripting.
