Azure DevOps + Helpy Pro

Create work items in Azure DevOps from new tickets in are received

This integration creates work items in Azure DevOps from new tickets in are received.

When this happens...
New Ticket Created
Triggers when a new ticket is created.
TriggerInstant
automatically do this!
Create Work Item
Create a new work item.
ActionWrite

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Supported triggers and actions

What does this mean?

Agent Replies to Ticket
Triggers when an agent replies to a ticket.
Trigger
Instant
Try It
New Ticket Created
Triggers when a new ticket is created.
Trigger
Instant
Try It
Ticket Assigned to an Agent
Triggers when a ticket has been assigned to any agent.
Trigger
Instant
Try It
- Reply BodyRequired
- Ticket IDRequired
- User IDRequired
- Reply TypeRequired
Action
Write
- NameRequired
- Email AddressRequired
- Password
- Account Number
- Home Phone
- Work Phone
- Cell Phone
- Company
- Street
- City
- State
- Postal Code
- Priority
- Notes
Action
Write

- User IDRequired
- Name
- Email Address
- Password
- Account Number
- Home Phone
- Work Phone
- Cell Phone
- Company
- Street
- City
- State
- Postal Code
- Priority
- Notes
Action
Write
- Email Address
- ID
- Full Name
Action
Search

- Build DefinitionRequired
- Build Status
- ProjectRequired
Trigger
Instant
Try It
- Repository
- Branch
- ProjectRequired
Trigger
Instant
Try It
- Area Path
- Work Item Type
- ProjectRequired
Trigger
Instant
Try It
- ProjectRequired
- Build DefinitionRequired
Action
Write
- ProjectRequired
- Work Item NumberRequired
- LinkRequired
- Comment
Action
Write

Customer Replies to a Ticket
Triggers when a customer replies to a ticket.
Trigger
Instant
Try It
New User Created
Triggers when a new user is created.
Trigger
Scheduled
Try It
- TagRequired
Trigger
Instant
Try It
- Ticket SubjectRequired
- TIcket BodyRequired
- Email AddressRequired
- Full NameRequired
- Team Group
- Tags
- Channel
- CC
- BCC
Action
Write
- TIcket IDRequired
- TagRequired
Action
Write
- TIcket Number ID
- Email Address
- Subject
Action
Search
- Email Address
- ID
- Full Name
- NameRequired
- Email AddressRequired
- Password
- Account Number
- Home Phone
- Work Phone
- Cell Phone
- Company
- Street
- City
- State
- Postal Code
- Priority
- Notes
Action
Search or write
- ProjectRequired
- PathRequired
Trigger
Instant
Try It
- Contains StringRequired
- Area Path
- Work Item Type
- ProjectRequired
Trigger
Instant
Try It
- Area Path
- Work Item Type
- Changed Field
- ProjectRequired
Trigger
Instant
Try It
- ProjectRequired
- TypeRequired
- TitleRequired
- Area
- Iteration
- Assigned To
- Description
Action
Write
- Api Docs Info
- HTTP MethodRequired
- URLRequired
- Query String Parameters
- Headers
- Additional Request Headers
- Body
Action
Write

About Azure DevOps

Azure DevOps is where teams manage, develop, and deliver software in the cloud. Azure DevOps provides free, private Git project hosting for up to 5 users, project and test management tools, build and CI, and team collaboration. Connect using the development tools of your choice, including Visual Studio, Eclipse, Xcode, and more.

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About Helpy Pro

Helpy Pro is the customer support platform engineered for companies that are serious about customer data security and control.

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Customer Support

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Azure DevOps + Helpy Pro

Create work items in Azure DevOps from new tickets in are received

Agent Replies to Ticket

New Ticket Created

Ticket Assigned to an Agent

Create Reply to Ticket

Ticket IDRequired

User IDRequired

Reply TypeRequired

Create User

NameRequired

Email AddressRequired

Password

Account Number

Home Phone

Work Phone

Cell Phone

Company

Street

City

State

Postal Code

Priority

Notes

Update User

User IDRequired

Name

Email Address

Password

Account Number

Home Phone

Work Phone

Cell Phone

Company

Street

City

State

Postal Code

Priority

Notes

Find User

Email Address

ID

Full Name

Completed Build

Build DefinitionRequired

Build Status

ProjectRequired

Code Push (Git)

Repository

Branch

ProjectRequired

New Work Item

Area Path

Work Item Type

ProjectRequired

Trigger Build

ProjectRequired

Build DefinitionRequired

Add Link to Work Item

ProjectRequired

Work Item NumberRequired

LinkRequired

Comment

Customer Replies to a Ticket

New User Created

Ticket Tagged With

TagRequired

Create Ticket

Ticket SubjectRequired

TIcket BodyRequired

Email AddressRequired

Full NameRequired

Team Group

Tags

Channel

CC