Azure DevOps + Freshdesk

Azure DevOps + Freshdesk integrations

Create tickets in Freshdesk from new work items in Azure DevOps

Accelerate your project management and customer service in one fell swoop with this simplified workflow. Every time a new work item is created in Azure DevOps, a corresponding ticket is instantly generated in Freshdesk. This efficient process not only keeps your support team proactive but also ensures no task slips through the cracks, improving productivity and client satisfaction all around.

When this happens...
New Work ItemTriggers when a work item is created.
TriggerInstant
automatically do this!
Create TicketCreate a ticket in Freshdesk for your domain.
ActionWrite

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More things you can do with Azure DevOps and Freshdesk

Discover other triggers and actions you can use with Azure DevOps and Freshdesk

- Build Definition
  Required
- Build Status
- Project
  Required
Trigger
Instant
Try It
- Project
  Required
- Repository
- Branch
Trigger
Instant
Try It
- Project
  Required
- Area Path
- Work Item Type
Trigger
Instant
Try It
- Project
  Required
- Build Definition
  Required
Action
Write
- Project
  Required
- Work Item Type
  Required
- Work Item
  Required
- Do you want to supress notifications for this update?
Action
Write

- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Project
  Required
- Team
  Required
- Would you like to setup the query here or use an existing query?
  Required
- Project
  Required
- Type
  Required
- Title
  Required
- Area
- Iteration
- Assigned To
- Description
Action
Search or write

New Contact
Triggers when a new customer is created.
Trigger
Instant
Try It
Update Ticket
Triggers when a Ticket is updated.
Trigger
Instant
Try It
- Ticket No
  Required
- Notes
  Required
- Private
  Required
Action
Write
- Forum Category
  Required
- Name
  Required
- Type
  Required
- Visibility
  Required
- Description
Action
Write
- Forum Category
  Required
- Forum
  Required
- Title
  Required
- Topic Description
  Required
- Sticky
- Locked
Action
Write
- Name
  Required
- Email
  Required
- Address
- Description
- Phone
- Job Title
- Tags
Action
Write
- Api_docs_info
- Stop on error
  Required
- HTTP Method
  Required
- URL
  Required
- Query string parameters
- Additional request headers
- Body
Action
Write
- Ticket Id
  Required
Action
Search

- Project
  Required
- Path
  Required
Trigger
Instant
Try It
- Project
  Required
- Area Path
- Work Item Type
- Contains String
  Required
Trigger
Instant
Try It
- Project
  Required
- Area Path
- Work Item Type
- Changed Field
Trigger
Instant
Try It
- Project
  Required
- Type
  Required
- Title
  Required
- Area
- Iteration
- Assigned To
- Description
Action
Write
- Project
  Required
- Work Item Number
  Required
- Link
  Required
- Comment
Action
Write
- Project
  Required
- Team
  Required
- Would you like to setup the query here or use an existing query?
  Required
Action
Search
New Ticket
Triggers when there is a new ticket is created in Freshdesk.
Trigger
Instant
Try It
New Ticket Note
Triggers when a Note is added to a Ticket.
Trigger
Instant
Try It
Update Contact
Triggers when a user is updated.
Trigger
Instant
Try It
- Name
  Required
- Description
- Notes
- Domains
Action
Write
- Name
  Required
- Description
Action
Write
- Subject
  Required
- Email
  Required
- Name
- Type
- Description
  Required
- Priority
- CC Emails
- Responder ID
- Status
- Source
- Group ID
- Product ID
- Tags
- Internal Agent ID
- Due by
- First Response due by
Action
Write
- Ticket ID
- Name of the requester
- Requester ID
- Email address of the requester
- Facebook ID
- Phone
- Twitter ID
- External ID
- Subject
- Type
- Status
- Priority
- Description
- Responder ID
- Due by
- First response due by
- Group ID
- Parent ID
- Product ID
- Source
- Tags
- Company ID
- Internal Agent ID
- Internal Group ID
- Lookup Parameter
Action
Write
- Email
  Required
Action
Search

About Azure DevOps

Azure DevOps is where teams manage, develop, and deliver software in the cloud. Azure DevOps provides free, private Git project hosting for up to 5 users, project and test management tools, build and CI, and team collaboration. Connect using the development tools of your choice, including Visual Studio, Eclipse, Xcode, and more.

HelpHelp

Related categories

Developer Tools

Microsoft

Similar apps

GitHub

Developer Tools

Jira Software Server

Project Management

About Freshdesk

Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

HelpHelp

Related categories

Customer Support

Similar apps

Zendesk

Customer Support

Help Scout

Customer Support

Mojo Helpdesk

Customer Support

Related Zap Templates

Create Azure DevOps work items for new Freshdesk tickets

Add notes to Freshdesk tickets when new comments on Azure DevOps work items occur

Update work items in Azure DevOps and automatically add notes to tickets in Freshdesk