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Azure DevOps + Freshdesk

Create tickets in Freshdesk from new work items in Azure DevOps

Accelerate your project management and customer service in one fell swoop with this simplified workflow. Every time a new work item is created in Azure DevOps, a corresponding ticket is instantly generated in Freshdesk. This efficient process not only keeps your support team proactive but also ensures no task slips through the cracks, improving productivity and client satisfaction all around.

Accelerate your project management and customer service in one fell swoop with this simplified workflow. Every time a new work item is created in Azure DevOps, a corresponding ticket is instantly generated in Freshdesk. This efficient process not only keeps your support team proactive but also ensures no task slips through the cracks, improving productivity and client satisfaction all around.

  1. When this happens...
    Azure DevOpsAzure DevOps
    New Work Item

    Triggers when a work item is created.

    TriggerInstant
  2. automatically do this!
    FreshdeskFreshdesk
    Create Ticket

    Create a ticket in Freshdesk for your domain.

    ActionWrite
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Supported triggers and actions

What does this mean?
    • Build DefinitionRequired

    • Build Status

    • ProjectRequired

    Trigger
    Instant
    Try It
    • Repository

    • Branch

    • ProjectRequired

    Trigger
    Instant
    Try It
    • Area Path

    • Work Item Type

    • ProjectRequired

    Trigger
    Instant
    Try It
    • ProjectRequired

    • Build DefinitionRequired

    Action
    Write
    • ProjectRequired

    • PathRequired

    Trigger
    Instant
    Try It
    • Contains StringRequired

    • Area Path

    • Work Item Type

    • ProjectRequired

    Trigger
    Instant
    Try It
    • Area Path

    • Work Item Type

    • Changed Field

    • ProjectRequired

    Trigger
    Instant
    Try It
    • ProjectRequired

    • TypeRequired

    • TitleRequired

    • Area

    • Iteration

    • Assigned To

    • Description

    Action
    Write
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azure-devops logo

About Azure DevOps

Azure DevOps is where teams manage, develop, and deliver software in the cloud. Azure DevOps provides free, private Git project hosting for up to 5 users, project and test management tools, build and CI, and team collaboration. Connect using the development tools of your choice, including Visual Studio, Eclipse, Xcode, and more.
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Related categories

  • Developer Tools
  • Microsoft

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Freshdesk is an online helpdesk software with multiple channel customer service to support customers across email, phone, chat, web, Twitter and more.

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