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Send onboarding and verification messages to new users

Automatically catch onboarding user webhooks across Webhooks by Zapier and Twilio. Create and update when KYC events arrive so you can record onboarding status, send verification reminders, and text users on schedule without manual follow-up.

How this automation accelerates onboarding verification

When onboarding and verification signals arrive out of sync, delays can stall KYC progress and increase manual follow-up. This automation catches webhook events, applies timed reminders, records KYC status, and sends email push and SMS messagesβ€”so your team can confirm users faster.

  1. 1.Catch Hook webhooks

    Integrate Webhooks by Zapier and webhook routing tools to receive onboarding signals and start the automation flow.

    Webhooks by Zapieror swap with your favorite app
  2. 2.Routes onboarding events

    Integrate Filter by Zapier and event mapping tools to route webhook types and continue only for onboarding and KYC events.

    Filter by Zapieror swap with your favorite app
  3. 3.Applies reminder wait time

    Integrate Delay by Zapier and timing rules tools to wait the configured period before sending verification reminders.

    Delay by Zapieror swap with your favorite app
  4. 4.Find or create KYC record

    Integrate Zapier Tables and database tools to find a user match and log onboarding status when no match exists.

    Zapier Tablesor swap with your favorite app
  5. 5.Posts message payloads

    Integrate Webhooks by Zapier and messaging API tools to post welcome, reminder, and verification payloads for email and push.

    Webhooks by Zapieror swap with your favorite app
  6. 6.Send SMS verification

    Integrate Twilio and SMS messaging tools to send user texts with mapped template variables on schedule.

    Twilioor swap with your favorite app

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Ruggable
Calendly
Okta
Zendesk
Dropbox
Asana
Allstate
Airbnb
ActiveCampaign
Lyft
Webflow
Canva
Sysco
LA Clippers
Getaround
Grammarly
HelloFresh
Lululemon
Barry's
Hopper
Casper
Hudl
Miro
The New York Times
Ruggable

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Set up in minutes

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  1. Step 1

    Connect your tools

    Bring your apps together so information can move automatically between the tools your team already uses.

  2. Step 2

    Define the trigger

    Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.

  3. Step 3

    Automate and measure

    Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.

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