1.Detect new form submission
Integrate Gravity Forms and form handling tools to detect new submission and route it for geolocation enrichment.
Add geolocation to customer profiles from form submissions
Automatically monitor new form submissions across Gravity Forms, IPInfo, and Help Scout. Create and update when submission received, IP lookup succeeds, or email match foundβso you can identify customer profiles, write location strings, and contextualize support without manual enrichment.
How this automation enriches customer profiles with geolocation
When new form submissions arrive, support lacks geographic context and manual enrichment slows responses. This automation performs IP geolocation and updates customer recordsβso your team can reply with location context faster.
Gravity Formsor swap with your favorite app
2.Map IP to geolocation
Integrate IPInfo, IP lookup tools, and geolocation services to return city, region, and country for enrichment.
IPInfoor swap with your favorite app
3.Find customer by email
Integrate Help Scout and customer search tools to look up the customer record by submission email.
Help Scoutor swap with your favorite app
4.Update customer location
Integrate Help Scout and profile property updates to set the readable location string from the IP lookup result.
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Enrich your records with automated field updates, profile completion, and source matching
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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