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Wati + Zoho Desk

Create tickets in Zoho Desk for new incoming messages in Wati

When you receive a new message on Wati, this workflow instantly generates a ticket in Zoho Desk. Enhancing customer service, it ensures every query is quickly acknowledged and resolved. Save time on manual data entry and effectively address your customers' needs with this seamless process.

When you receive a new message on Wati, this workflow instantly generates a ticket in Zoho Desk. Enhancing customer service, it ensures every query is quickly acknowledged and resolved. Save time on manual data entry and effectively address your customers' needs with this seamless process.

  1. When this happens...
    WatiWati
    New Incoming Message

    When there is any incoming message on your number

    TriggerInstant
  2. automatically do this!
    Zoho DeskZoho Desk
    Create Ticket

    Creates a new ticket for customer requests.

    ActionWrite
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Supported triggers and actions

What does this mean?
  • Wati triggers, actions, and search

    New Contact Created

    When a new contact is created from an incoming whatsapp message

    Trigger
    Instant
    Try It
    • WhatsApp NumberRequired

    • Contact NameRequired

    • Custom Params

    Action
    Write
    • WhatsApp NumberRequired

    • Template NameRequired

    • Broadcast NameRequired

    • Custom Params

    Action
    Write
    • OrganizationRequired

    Trigger
    Instant
    Try It
  • Wati triggers, actions, and search

    New Incoming Message

    When there is any incoming message on your number

    Trigger
    Instant
    Try It
    • WhatsApp NumberRequired

    • Message TextRequired

    Action
    Write
    • WhatsApp NumberRequired

    • Custom ParamsRequired

    Action
    Write
    • OrganizationRequired

    Trigger
    Instant
    Try It
wati logo
wati logo

About Wati

Wati is an end-to-end customer communication platform on WhatsApp with Team Inbox, No Code Chatbot Builder, Broadcasts & more.
Learn more

Related categories

  • Communication
zoho-desk logo
zoho-desk logo

About Zoho Desk

Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day.

Related categories