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RingCentral + Zendesk

Create Zendesk tickets from new RingCentral SMS messages

If your business receives SMS messages from clients—or potential leads—this Zap will help you manage those messages in Zendesk. Every time an SMS arrives, Zapier will automatically send it to Zendesk, populating a ticket. From there, you can link the ticket to other's from this customer, managing all your communication in one app.

If your business receives SMS messages from clients—or potential leads—this Zap will help you manage those messages in Zendesk. Every time an SMS arrives, Zapier will automatically send it to Zendesk, populating a ticket. From there, you can link the ticket to other's from this customer, managing all your communication in one app.

  1. short arrow
    long arrow
    When this happens...
    RingCentralRingCentral
    New SMS (Deprecated)

    Triggers when there is a new SMS sent or received.

    TriggerScheduled
  2. automatically do this!
    ZendeskZendesk
    Create Ticket

    Create a new ticket.

    ActionWrite

Supported triggers and actions

What does this mean?
ringcentral logo
ringcentral logo
ringcentral logo

About RingCentral

RingCentral provides cloud-based communication system to modern businesses of all sizes. The system enables companies with voice, SMS, video, Fax, and team collaboration services on all major desktop and mobile platforms. All devices, services, and users can be managed through our PBX and administrative capability designed for Enterprise IT.
Learn More

Related categories

  • Phone & SMS
zendesk logo
zendesk logo
zendesk logo

About Zendesk

Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Learn More

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