Connect Phone2 and Webhooks by Zapier to power AI-driven automation

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Choose a Trigger

Choose an Action

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Zapier makes it easy to integrate Phone2 with Webhooks by Zapier - no code necessary. See how you can get setup in minutes.

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1. Choose trigger event

2. Choose action

1. Select the event

Setup

Test

App

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "Incoming Call Answered" from Phone2.

Add your action

An action happens after the trigger—such as "Custom Request" in Webhooks by Zapier.

You’re connected!

Zapier seamlessly connects Phone2 and Webhooks by Zapier, automating your workflow.

Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

Incoming Call Answered
Triggers when a SIP user or the AI agent picks up an inbound call. Outbound calls and callflow auto-answer (IVR pickup with no human) do not fire this.
Trigger
Instant
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Incoming Call Missed
Triggers when an inbound call to a phone number ends without being answered or forwarded. Use to send a follow-up SMS, create a CRM task, or alert a Slack channel.
Trigger
Instant
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Incoming Message Received
Triggers when a new inbound SMS or MMS is received on a phone number in your workspace.
Trigger
Instant
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Outgoing Call Started
Triggers when a user in your workspace starts dialing an outbound call.
Trigger
Instant
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Call Recording Completed
Triggers when a call recording is finalised and attached to a call.
Trigger
Instant
Try It

- Team
  Required
- Call
  Required
Action
Search
- Team
  Required
- Skip
- Page Size
Action
Search

- Team
  Required
- Conversation
  Required
- Skip
- Page Size
Action
Search
Catch Raw Hook
Triggers when a POST, PUT, or GET request is made to a Zapier URL. Gives the request body unparsed (max 2 MB) and also includes headers.
Trigger
Instant
Try It
- URL
  Required
- Key
- Deduplication Key
- Xpath
- Basic Auth
- Headers
Trigger
Polling
Try It
- URL
  Required
- Query String Params
- Send As JSON
- JSON key
- Unflatten
- Basic Auth
- Headers
Action
Write
- URL
  Required
- Payload_type
- Data
- Wrap Request In Array
- File
- Unflatten
- Basic Auth
- Headers
Action
Write

Incoming Call Completed
Triggers when an inbound call reaches its final disposition (ended, missed, rejected, or errored). Includes who answered (SIP user or AI agent) when applicable.
Trigger
Instant
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Incoming Call Received
Triggers when an inbound call starts ringing on a phone number. Useful for live dashboards or routing logic that needs to react before pickup.
Trigger
Instant
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Outgoing Call Completed
Triggers when an outbound call reaches its final disposition (ended, errored). Includes the user who placed the call and the duration.
Trigger
Instant
Try It
Outgoing Message Delivered
Triggers when the carrier confirms delivery of an outbound SMS/MMS. Non-final statuses (sent, queued) do not fire.
Trigger
Instant
Try It
- Phone Number (E.164)
  Required
- First Name
- Last Name
- Email
- Company
Action
Write
- Team
  Required
- Conversation
  Required
- Message
  Required
Action
Search
- Team
  Required
- Skip
- Page Size
Action
Search
- Skip
- Page Size
Action
Search
- Pick off a Child Key
Trigger
Instant
Try It
- Method
  Required
- URL
  Required
- Data Pass-Through?
- Data
- Unflatten
- Basic Auth
- Headers
- Return Raw Response
Action
Write
- URL
  Required
- Payload_type
- Data
- Wrap Request In Array
- File
- Unflatten
- Basic Auth
- Headers
Action
Write

For AI agents & developers

Use Phone2 and Webhooks by Zapier with AI agents and code

Beyond Zap workflows. Call Phone2 and Webhooks by Zapier actions directly from your AI client or your codebase, using the same 9,000+ app integrations Zapier already runs.

No code

Connect via Zapier MCP

Expose Phone2 and Webhooks by Zapier actions as tools in any MCP client. Authenticate once, then call them in natural language.

Example actions on this page

Create Contact
Custom Request

Works with

Claude · ChatGPT · Cursor · any MCP-compatible client

Connect Zapier MCP

Typescript

Call from code with the Zapier SDK

Trigger Phone2 and Webhooks by Zapier actions from backend services, scripts, or agent code.

Install

# TypeScript / Node
npm install @zapier/zapier-sdk

Run an action

import { createZapierSdk } from '@zapier/zapier-sdk';

const zapier = createZapierSdk();
await zapier.runAction({ /* phone2 / webhook action */ });

Run the SDK docs

There is no Python package yet. SDK is TypeScript-only (@zapier/zapier-sdk). The MCP server URL is personal to your account; get it at zapier.com/mcp.

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Customers who say using Zapier has made them better at their job

25m

Customers have created over 25 million Zaps on the platform

6 mins

The average user takes less than 6 minutes to set up a Zap

Connect Phone2 and Webhooks by Zapier to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads. Automate everything from lead capture to outreach to reporting—and close more deals as a result.

Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. Plus, digging up the right metrics costs you precious time and effort. With Zapier, you can create a centralized view of your performance, skillfully manage your lists, and ensure your campaigns drive ROI across the business.

Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Learn how to automate Webhooks by Zapier on the Zapier blog

Make work flow with AI

Level up your Phone2 to Webhooks by Zapier integration with AI. Extract, summarize, and transform your integration data with leading AI models like OpenAI, Anthropic, and more.

Learn about AI automation

About Phone2

Phone2 is a cloud phone system for business teams with calling, SMS/MMS, shared team inboxes, call recordings, and AI-generated transcripts in one workspace.

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Related categories

Phone & SMS

About Webhooks by Zapier

Webhooks simply POST data (or JSON) to a specific URL every time we see something new. Webhooks can also accept data (or JSON) to kick off a workflow in Zapier.

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