OpsGenie + SolarWinds Service Desk

OpsGenie + SolarWinds Service Desk integrations

Manage new SolarWinds Service Desk incidents by creating alerts in OpsGenie

Stay proactive with your IT service management by setting up this workflow between SolarWinds Service Desk and OpsGenie. Every time a new incident surfaces on SolarWinds Service Desk, it prompts an alert in OpsGenie, ensuring instant updates and faster response times. This automation spearheads prompt incident management, thus enhancing your team's productivity and operational efficiency.

When this happens...
New IncidentTriggers when a new incident is created.
TriggerPolling
automatically do this!
Create AlertCreates an alert at OpsGenie.
ActionWrite

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More things you can do with SolarWinds Service Desk and OpsGenie

Discover other triggers and actions you can use with SolarWinds Service Desk and OpsGenie

New Asset
New asset in your inventory.
Trigger
Polling
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New Contract
New contract was added.
Trigger
Polling
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New Incident
Triggers when a new incident is created.
Trigger
Polling
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New Release
New release in your service desk.
Trigger
Polling
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New Task
Triggers when a new task is created.
Trigger
Polling
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- Name
  Required
- Manufacturer
  Required
- Type
  Required
- Status
  Required
- Model
- Serial Number
- Asset ID
- IP Address
- Description
- Owner's Email Address
- User's Email Address
- Site
- Department
Action
Write
- Name
  Required
- Manufacturer Name
  Required
- Status
  Required
- License Type
  Required
- Start Date
- End Date
- Note
- Site
- Department
Action
Write

- Title
  Required
- Priority
  Required
- Requester's Email Address
  Required
- Description
- Assign to User by Email Address
- Due Date
- Site
- Department
- Related Problem Number
- Category
- Subcategory
Action
Write
- Requester's Email Address
  Required
- State
  Required
- Title
  Required
- Description
- Plan
- Build
- Deploy
- Assignee Email Address
- Approver Email Address
- Priority
- Site
- Department
- Planned Start
- Planned End
Action
Write
- Email
  Required
- First Name
- Last Name
- Phone Number
- Site
- Department
- Role
Action
Write

New Change
New change in your service desk.
Trigger
Polling
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New Hardware
New hardware in your inventory.
Trigger
Polling
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New Problem
New problem in your service desk.
Trigger
Polling
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New Risk
New risk was detected.
Trigger
Polling
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New User
New user in your account.
Trigger
Polling
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- Title
  Required
- State
  Required
- Requester's Email Address
  Required
- Priority
  Required
- Description
- Assignee Email Address
- Site
- Department
- Approver Email Address
- Change Plan
- Test Plan
- Rollback Plan
- Planned Start
- Planned End
- Related Release Number
- Related Problem Number
Action
Write
- Name
  Required
- Serial
  Required
- IP Address
- Category
- Status
- Manufacturer
- Site
- Department
- Tag
- Owner's Email Address
Action
Write
- Requester's Email Address
  Required
- State
  Required
- Title
  Required
- Description
- Root Cause
- Symptoms
- Workaround
- Assignee Email Address
- Priority
- Site
- Department
Action
Write
- State
  Required
- Name
  Required
- Description
- Appear on Portal Home
- Related Incident Number
Action
Write
- Message
  Required
- Priority
- Tags
- Teams
- Actions
- Source
- Entity
- Alias
- Description
- Note
- User
Action
Write

About OpsGenie

OpsGenie extends IT Operations Management to mobile devices. OpsGenie gets alerts from IT management systems and notify the users via iPhone/Android push notifications, email, text messages and voice to text phone calls. OpsGenie automates the notification process, empowering users to receive alert notifications and rapidly respond to them directly from OpsGenie apps.

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Related categories

Server Monitoring

About SolarWinds Service Desk

Modern IT management. Cloud-based IT service desk and asset management solution you'll love to use.

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Related categories

Customer Support