Intercom + Linear

Create issues in Linear for new Intercom conversations

Track and manage your customer queries more effectively with this workflow. Every time a new conversation begins in Intercom, an issue will be created within Linear, allowing your client service and support teams to quickly address each query. Use this easy solution to streamline your customer service process and foster healthier customer relationships.

When this happens...
New Conversation
Triggers when a new Conversation is created by a User in Intercom.
TriggerInstant
automatically do this!
Create Issue
Create a new issue in Linear
ActionWrite

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Supported triggers and actions

Lead Added Email
Triggers when a Lead enters an email address.
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Instant
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New Lead
Triggers when a new Lead is created.
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Instant
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- Which Tag?
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Instant
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New AI Summary
Triggers when an AI-generated summary is created for a conversation in Intercom.
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Instant
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New Company
Triggers when a new Company is created.
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Instant
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New Ticket
Triggers when a new Ticket is created in Intercom.
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Instant
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- Tag
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Instant
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Updated Contact
Triggers when a Contact is updated in Intercom.
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- Which Tag?
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- EmailRequired
- Note TextRequired
Action
Write
- TitleRequired
- Description
- Body
- AuthorRequired
- State
- Parent Collection
Action
Write
- Event nameRequired
- Created at
- Contact identifier typeRequired
- Metadata
Action
Write
- Ticket typeRequired
- Contact IDRequired
- Company ID
Action
Write
- Conversation IDRequired
- Reply TypeRequired
- Reply BodyRequired
- Attachments
Action
Write
- FromRequired
- ToRequired
- Message TypeRequired
- BodyRequired
- Subject
- Template
- Create Conversation Without Contact Reply?
Action
Write
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Write
- Lookup EmailRequired
- Full Name
- User ID
- Company ID
- Unsubscribed From Emails
- Phone Number
- Created At
- IP Address
- Custom Attributes
Action
Write
- Stop on errorRequired
- HTTP MethodRequired
- URLRequired
- Query string parameters
- Additional request headers
- Body
Action
Write
- Search FieldRequired
- Match TypeRequired
- Conversation Status
- Updated After
- Updated Before
Action
Search
- Search FieldRequired
- Match TypeRequired
- Ticket State
- Updated After
- Updated Before
Action
Search
- Conversation IDRequired
Action
Search
- Search ModeRequired
- Search ValueRequired
- Lead ID
- Full Name
- Email
- Phone Number
- Unsubscribed From Emails
- Created At
- IP Address
- Custom Attributes
Action
Search or write
New Customer Need
Triggers when a new customer request is created.
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Instant
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- Creator
- Initiative
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- TeamRequired
- Status
- Creator
- Assignee
- Priority
- Label
- Project
- Project Milestone
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- Creator
- Project
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Updated Customer
Triggers when a customer is updated.
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Instant
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- Creator
- Initiative
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- Team
- Status
- Lead
- Initiative
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Instant
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- IssueRequired
- LabelRequired
Action
Write
- Customer ID
- External Customer ID
- Issue ID
- Attachment ID
- Attachment URL
- Body
- Priority
Action
Write
- NameRequired
- Summary
- Content
- Status
- TeamsRequired
- Members
- Lead
- Priority
Action
Write
- Template
- TeamRequired
- Description
- Parent Issue
- Status
- Assignee
- Subscriber emails
- Priority
- Estimate
- Labels
- Project
- Project Milestone
- Due Date
Action
Write
- Issue IDRequired
- Team
- Title
- Description
- Parent Issue
- Status
- Assignee
- Priority
- Estimate
- Labels
- Project
- Project Milestone
- Due Date
Action
Write
- Issue ID or identifierRequired
Action
Search

Lead Converted to User
Triggers when a lead converts to a user.
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Instant
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Contact Replied
Triggers when a Contact replies to a Conversation in Intercom.
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Instant
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New Conversation Rating
Triggers when a conversation receives a rating.
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Instant
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- Message body format
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Instant
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New Conversation
Triggers when a new Conversation is created by a User in Intercom.
Trigger
Instant
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New User
Triggers when a new User is created.
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Instant
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Updated Company
Triggers when a company is updated.
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Instant
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- UpdatesRequired
- Update sample
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Instant
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New Unsubscription
Triggers when a user unsubscribes from Intercom.io emails.
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Instant
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- Contact identifier typeRequired
- Tag selection method
Action
Write
- Contact TypeRequired
- Message BodyRequired
Action
Write
- User Association Note
- CompanyRequired
- Warning
- Name
- Website
- Size
- Monthly Revenue
- Plan
- Industry
- Custom Attributes
Action
Write
- Contact identifier typeRequired
- TagRequired
Action
Write
- Contact Identifier
- Message BodyRequired
Action
Write
- CompanyRequired
- Tag NameRequired
- Untag?
Action
Write
- TicketRequired
- Title
- Description
- State
- Is Open
- Snoozed Until
- Assigned Admin
Action
Write
- EmailRequired
- Custom Attributes
- Created At
- User ID
- Full Name
- IP Address
Action
Write
- Search Mode
- Search Value
Action
Search
- Search ModeRequired
- Search ValueRequired
Action
Search
- Search ModeRequired
- Search ValueRequired
Action
Search
- Search Mode
- Search Value
- User Association Note
- Company NameRequired
- Plan
- Size
- Website
- Industry
- Custom Attributes
- Monthly Revenue
Action
Search or write
New Customer
Triggers when a new customer is created.
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Instant
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- Creator
- Project
- Document ID
Trigger
Instant
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- Creator
- Team
- Issue ID
Trigger
Instant
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- Team
- Status
- Lead
- Initiative
Trigger
Instant
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- Creator
- Project
- Team
Trigger
Instant
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Updated Customer Need
Triggers when a customer request is updated.
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Instant
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- TeamRequired
- Status
- Creator
- Assignee
- Priority
- Label
- Project
- Project Milestone
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Instant
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- Creator
- Project
- Team
Trigger
Instant
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- NameRequired
- Domains
- External IDs
- Revenue
- Size
- Tier ID
Action
Write
- IssueRequired
- URLRequired
- Title
Action
Write
- IssueRequired
- Comment BodyRequired
Action
Write
- IssueRequired
- LabelRequired
Action
Write
- Customer IDRequired
Action
Search
- Project ID or project slug IDRequired
Action
Search

About Intercom

Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.

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